Training that educates and motivates


Lightbulb Training Solutions (LTS) are your specialist customer service skills training provider.

Since 2010, we have been designing and delivering training programs and presentations that help businesses in Geelong, Ballarat, Melbourne and Regional Victoria to educate and motivate employees to work together in harmony and provided consistently excellent customer service. We call these employees Customer Service Professionals. 

Below are the Top 10 Attributes of a Customer Service Professional.

  1. They have high-level people skills.
  2. They can adapt their communication style to suit and delight every customer
  3. They willingly help other staff provide excellent service.
  4. Their customers regularly compliment them on their service.
  5. They handle customer complaints with ease.
  6. They can be relied upon to represent a business professionally.
  7. They are top sellers, because customers willingly buy what they offer.
  8. They proactively keep their product and service knowledge up to date.
  9. They seek to find solutions to service problems.
  10. Their employers want to keep them and keep them happy.

"The A - Z of Service Excellence" is the book that every customer service provider needs to help them become a Customer Service Professional.
Download the first chapter for FREE


Passionate and Genuine


Businesses face 3 challenges when aiming to create a culture of service excellence

  1. Knowing what customer service support and training is available and necessary

  2. Motivating staff at all levels to attend and value service excellence training

  3. Finding a specialist customer service training provider

To overcome the above challenges, LTS created a 6 step ACTION process.


The first step of the ACTION process is our Customer Service Analysis (CSA). 

Why you need to do a Customer Service Analysis

Our research has shown that businesses make 7 Mistakes when seeking to create a culture of service excellence. To help you avoid these costly errors, we’ve put together an overview of the 7 Mistakes and included a variety of ways for you to avoid them. 

Download our FREE 7 Mistakes Brochure



In the know