Posts tagged 6 Step ACTION process
How 30 minutes changed a medical receptionists poor service skills.

At Lightbulb Training Solutions we know and our customers agree, that for staff to provide consistently excellent customer service to their customers and each other, no amount of policies and procedures will make it happen and one training session is not enough. To create a culture of service excellence, every employee at every level requires access to a comprehensive and customised  service excellence program.

With this in mind, we created a 6 step ACTION process that provides businesses with a range of training options that both educate and motivate staff at all levels, to work together in harmony (yes it's possible) and provide consistently excellent customer service.

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