Posts tagged Customer Complaints
How to avoid creating the customer you never wanted

I am a Service Excellence Coach and passionate supporter of the many fantastic and truly dedicated customer service providers in any industry who day in and day out, work hard to provide great service to their customers. It can be a tough job as not every customer will be a delight to interact with and some customers can be quite difficult. I became a difficult customer recently and it was in response to some very poor service.

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