Posts tagged Customer Queues
Want to surprise and delight your waiting customers? Break the queuing rules.

If your business goes into overdrive around the festive season, it can be tempting to allow your customer facing staff to turn into robots. Most customers loathe having to queue and if staff are only concentrating on speed, this will quickly see them forget to be bright and friendly and before you know it, you have grumpy customers and grumpy staff. 

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