Get your hands ready…..it’s time to give your team a massage! But, before you panic, you only use your hands to hold a pen and maybe a coffee/tea cup as this massage involves no touching. Read on to find out how to massage your frontline customer service team, the right way.
Read MoreThis may be too much for you and your team OR it could be the thing that saves you time and takes your customer service team from good to exceptional. It’s up to you…
Read MoreThis mistake can keep business owners/managers/people leaders awake. It’s the thing they think about all day and it keeps them up at night but it’s also the thing that they can fix - now.
Read MoreLightbulb Training Solutions exists because of this problem. It's an easy mistake to make and many businesses make it but getting it right, can change everything.
Read MoreThe water was rising around me and I had no clue it was happening. I made Mistake #4 over and over again, until I nearly drowned. Take 3 minutes to read this and learn from me.
Read MoreOf all the 7 Mistakes, this is the one that can really increase your workload.
Read MoreI love a good Christmas carol and I can sing them like no-one else (surely no-one can sing as bad as I do!) But if you or your team are wondering how you will survive through to Dec 25 without going a little bit crazy over the replayed Christmas carols, give this a go.
Read MoreIt's that time of year; end of year celebrations and functions. Did you know that workplace socialising can make some employees want to run for the door? Read on for 5 ways to thank and delight the "quiet" types.
Read MoreWhen was the last time you checked the batteries on your customer service lights? They don't keep full power for ever - but you can fix that.
Read MoreThe #1 problem managers have with customer service staff is all about big BUTS. Read on for the solution.
Read MoreDid you know there are 7 Mistakes that businesses make that stop them creating a culture of service excellence? Read on to check if you make any or all of them and what you can do to never make them again.
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