What frontline customer service staff fear most about 2022

It’s a new year but is anything different for our frontline customer service staff and what can you do to make 2022 better for you and your team? Read on for the 1 thing you can do that costs nothing and will help you sleep at night…or during the day, no judgement.

5 ways to protect your staff from worst case scenarios

Frontline employees need to be prepared for worst case scenarios. They can and do happen and they can leave staff feeling upset, anxious and wanting to quit.

Top 3 tips for dealing with difficult customers

EmployeesCate SchreckFebruary 19, 2016Dealing with difficult people, Soft Skills

Education Support Staff Need Training

Owners/ManagerCate SchreckJuly 24, 2015Education Staff, Dealing with difficult people, Customer Complaints

What are Soft Skills?

EmployeesCate SchreckDecember 6, 2013People Skills, EQ, Anger Management, Stress Management, Dealing with difficult people, Behavioural Profiling, DISC Behavioural Profiling, Performance Management, Handling Complaints

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