Every customer has a service rhythm and if staff are out of sync with a customer's service rhythm, its uncomfortable, kind of weird and staff and customers end up frustrated. Read on to get your staff and customers synced up.
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I took 18 months and was fun and challanging and frustrating and in the end, very rewarding. Rewarding to now know that it is doing what I wanted it to do. Raed on to find out why I had to do it and how it might just help you.
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