Every customer has a service rhythm and if staff are out of sync with a customer's service rhythm, its uncomfortable, kind of weird and staff and customers end up frustrated. Read on to get your staff and customers synced up.Read More
Providing great customer service is one thing, but motivating others to do it well is a whole other challenge. And when I say challenge, I mean like getting a puppy to stop chewing your slippers kind of challenge or toilet training your children (or pets).
When I was a Customer Service Manager I used to read, watch and attend everything I could that would help me, help my team to work together in harmony and provide consistently excellent customer service. I would use my new found knowledge to run training sessions, give pep talks, create competitions, give out rewards and awards, survey the customers and many others things all with the aim to lift my team to customer service greatness.Read More