It’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.
Read MoreWhen you least expect it the SOFA can happen. Read on to find out how to stop them before co-workers and customers feel the impact.
Read MoreYou still have time, but the clock is ticking. Read on for the 2 questions that will leave you and your team feeling great!
Read MoreI see it often; customer service staff who are ready to stop. The signs are there if you know what to look for. Read on so you can find the stop signs.
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