Blog — Lightbulb Training Solutions

Posts by Cate Schreck

How to have Fifi Box as a regular customer

EmployeesCate SchreckMay 23, 2016DISC Behavioural Profiling

How to sell to Donald Trump

EmployeesCate SchreckMay 16, 2016DISC Behavioural Profiling

How I lost weight Volunteering

How I lost weight Volunteering

OtherCate SchreckMay 10, 2016

3 tips on how to behave like a Customer Service Professional

EmployeesCate SchreckMay 9, 2016Customer Service

Why your team could be turning customers off

Why your team could be turning customers off

If your team don’t know their customer service style or their customers style, prepare for complaints.

EmployeesCate SchreckMay 2, 2016Behavioural Profiling, DISC Behavioural Profiling

3 things that underwear taught me about excellent customer service

EmployeesCate SchreckApril 26, 2016Presentation counts, Customer Service

How to survey customers without being a pest

Owners/ManagerCate SchreckApril 18, 2016SMART, Customer Surveys

3 Steps to identify new recruits who have natural customer service skills

Owners/ManagerCate SchreckApril 11, 2016Recruitment, Customer Service Attitude

How poor customer service attitudes can ruin your business

EmployeesCate SchreckApril 4, 2016Customer Service Attitude

3 Steps to improve poor Customer Service attitudes

EmployeesCate SchreckMarch 28, 2016Customer Service Attitude

Top 3 tips for dealing with difficult customers

EmployeesCate SchreckFebruary 19, 2016Dealing with difficult people, Soft Skills

Are you too busy to smile?

EmployeesCate SchreckFebruary 1, 2016

5 reasons why some staff need to leave to learn

Owners/ManagerCate SchreckNovember 18, 2015Customer Service

Is your Workplace OK?

Owners/ManagerCate SchreckNovember 17, 2015Mental Health

The secret that employers won't tell you.

EmployeesCate SchreckNovember 4, 2015Recruitment, Customer Service

How to stop staff saying "How ya goin?"

Owners/ManagerCate SchreckOctober 9, 2015Professional Presentation, Customer Service Attitude

When did you last turn on your switch?

EmployeesCate SchreckOctober 6, 2015

How Pharrell Williams and chickens can improve your workplace

Owners/ManagerCate SchreckAugust 25, 2015

Geelong customer service that made me want to scream

Employees, Owners/ManagerCate SchreckJuly 28, 2015Customer Service

Education Support Staff Need Training

Owners/ManagerCate SchreckJuly 24, 2015Education Staff, Dealing with difficult people, Customer Complaints