How to have Fifi Box as a regular customer EmployeesCate SchreckMay 23, 2016DISC Behavioural Profiling
3 tips on how to behave like a Customer Service Professional EmployeesCate SchreckMay 9, 2016Customer Service
Why your team could be turning customers off If your team don’t know their customer service style or their customers style, prepare for complaints. Read More EmployeesCate SchreckMay 2, 2016Behavioural Profiling, DISC Behavioural Profiling
3 things that underwear taught me about excellent customer service EmployeesCate SchreckApril 26, 2016Presentation counts, Customer Service
How to survey customers without being a pest Owners/ManagerCate SchreckApril 18, 2016SMART, Customer Surveys
3 Steps to identify new recruits who have natural customer service skills Owners/ManagerCate SchreckApril 11, 2016Recruitment, Customer Service Attitude
How poor customer service attitudes can ruin your business EmployeesCate SchreckApril 4, 2016Customer Service Attitude
3 Steps to improve poor Customer Service attitudes EmployeesCate SchreckMarch 28, 2016Customer Service Attitude
Top 3 tips for dealing with difficult customers EmployeesCate SchreckFebruary 19, 2016Dealing with difficult people, Soft Skills
5 reasons why some staff need to leave to learn Owners/ManagerCate SchreckNovember 18, 2015Customer Service
The secret that employers won't tell you. EmployeesCate SchreckNovember 4, 2015Recruitment, Customer Service
How to stop staff saying "How ya goin?" Owners/ManagerCate SchreckOctober 9, 2015Professional Presentation, Customer Service Attitude
How Pharrell Williams and chickens can improve your workplace Owners/ManagerCate SchreckAugust 25, 2015
Geelong customer service that made me want to scream Employees, Owners/ManagerCate SchreckJuly 28, 2015Customer Service
Education Support Staff Need Training Owners/ManagerCate SchreckJuly 24, 2015Education Staff, Dealing with difficult people, Customer Complaints