Blog — Lightbulb Training Solutions

Posts by Cate Schreck

Why excellent customer service teams need training.

Employees, Owners/ManagerCate SchreckJuly 20, 2015Customer Service

6 Steps to creating Customer Service Superstars

Owners/ManagerCate SchreckJuly 3, 2015Communication Skills, Customer Service Analysis

The 3 Challenges of a Customer Service Manager

Owners/ManagerCate SchreckMay 16, 2015Customer Service Managers, Educating and Motivating Staff

Team Work doing your head in? Do this one thing now.

EmployeesCate SchreckFebruary 23, 2015Teamwork

Dear Boss....Top 10 things customer service staff need

Owners/ManagerCate SchreckJanuary 9, 2015Customer Service

Stop Using Bandaids

OtherCate SchreckNovember 27, 2014Customer Service, Customer Service Attitude

What's the most ignored workplace sign?

What's the most ignored workplace sign?

Every workplace has this sign and it's just not working.

Owners/Manager, EmployeesCate SchreckNovember 12, 2014Behavioural Profiling, Communication

3 things workplace trainers must avoid

Owners/ManagerCate SchreckSeptember 23, 2014Workplace Training

Dying for Customer Service

Owners/ManagerCate SchreckMay 30, 2014Customer Service

What are Soft Skills?

What are Soft Skills?

EmployeesCate SchreckDecember 6, 2013People Skills, EQ, Anger Management, Stress Management, Dealing with difficult people, Behavioural Profiling, DISC Behavioural Profiling, Performance Management, Handling Complaints