Blog — Lightbulb Training Solutions

Posts in Owners/Manager

Geelong customer service that made me want to scream

Employees, Owners/ManagerCate SchreckJuly 28, 2015Customer Service

Education Support Staff Need Training

Owners/ManagerCate SchreckJuly 24, 2015Education Staff, Dealing with difficult people, Customer Complaints

Why excellent customer service teams need training.

Employees, Owners/ManagerCate SchreckJuly 20, 2015Customer Service

6 Steps to creating Customer Service Superstars

Owners/ManagerCate SchreckJuly 3, 2015Communication Skills, Customer Service Analysis

The 3 Challenges of a Customer Service Manager

Owners/ManagerCate SchreckMay 16, 2015Customer Service Managers, Educating and Motivating Staff

Dear Boss....Top 10 things customer service staff need

Owners/ManagerCate SchreckJanuary 9, 2015Customer Service

What's the most ignored workplace sign?

What's the most ignored workplace sign?

Every workplace has this sign and it's just not working.

Owners/Manager, EmployeesCate SchreckNovember 12, 2014Behavioural Profiling, Communication

3 things workplace trainers must avoid

Owners/ManagerCate SchreckSeptember 23, 2014Workplace Training

5 hates of your customers

Owners/Manager, EmployeesLightbulb Training SolutionsSeptember 15, 2014Customer Complaints

Dying for Customer Service

Owners/ManagerCate SchreckMay 30, 2014Customer Service

Effective Meeting Training

Employees, Owners/ManagerLightbulb Training SolutionsJanuary 7, 2014Effective Meetings

We love Complaints!

Owners/ManagerLightbulb Training SolutionsNovember 30, 2013Handling Complaints