What is an introvert? What is an extrovert? Which one is a better fit for all day customer service? Read on to find out - you might be surprised.
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I see it often; customer service staff who are ready to stop. The signs are there if you know what to look for. Read on so you can find the stop signs.
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When staff have the tools and the skills to behave like Customer Service Professionals, they create scenarios where customers are relieved to hand over their money. Read on to find out how they do it…
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“Finally a resource I can give my customer service team that is written for them, by someone who has been in their shoes and is passionate about their job satisfaction.” Have you got your team a copy yet? Read on for a free download…
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Why wait? Read on to find out what 5 things they need and how to give it to them NOW.
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It’s time all customer service staff had their own magnifying glass. Why? Read on to find out how this one tool is the key to motivating staff to delight every customer.
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Even customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!
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Bad reputations can be hard to shake but with the right plan, you can turn a frown upside down. Read on to find out how to avoid a bad business reputation.
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When it comes to delighting customers, you have no time to waste. Take 3 minutes to read this and save hours.
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Delivering bad news to a customer is rarely fun. Read on to find out how to do it professionally and how to turn an upset customer into a customer for life.
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Any time an opportunity presents to solve a customer problem, take it or your competitor will. Read on to find out how bad weather is an event you should be preparing for NOW.
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Providing excellent face to face service all day, every day with every customer is not always possible by all staff BUT with these 5 steps it makes fake seem real.
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Imagine what it would be like to struggle with what is universally considered as a vital part of being a customer service provider. Read on to make sure you know how to indentify and help any of your frontline team who may be in need.
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Every customer has a service rhythm and if staff are out of sync with a customer's service rhythm, its uncomfortable, kind of weird and staff and customers end up frustrated. Read on to get your staff and customers synced up.
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The frontline is where the action happens and it takes a super skilled frontline employee to look after the needs of everyone, especially divisive customers.
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Get it right and you will be considered a superstar, get it wrong and well….it’s not pretty. Read on to find out how to identify a frontline superstar.
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You don’t have to be in the food industry to learn a BIG lesson from this blog. Read on or beware, your team could unknowingly be providing service so bad that customers never come back and never forget.
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You don’t always have to make mistakes to learn. In this blog, I share how the mistakes of others can show you how to create a learning event that educates and motivates.
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If some of your team are playing the “older and/or wiser” card and making it hard for you to motivate them to greatness, I feel your pain. Read on to see what I did to get my owls flying higher.
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This may be too much for you and your team OR it could be the thing that saves you time and takes your customer service team from good to exceptional. It’s up to you…
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