The customers are raging, the photcopier doesn’t work, the phones are ringing off the hook…..and there’s no milk in the staff fridge. It’s the type of day that can make some customer service staff lose their smiles. But, there are customer service staff who remain unaffected by these challenges. What do they have that makes them smile when everyone and everything around them is giving them grief? Read on to find out…
Read MoreIt’s a simple thing that doesn’t take much time but it is often forgotten when so much else is going on. Don’t forget, do it now .
Read More2 of the 3 P’s are uncontrollable and they can lead to customer complaints. Read this to now find out what the 3rd P is and how it can reduce complaints and increase compliments.
Read MoreIt’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.
Read MoreGive this to your team so you can relax and smile….so can they.
Read MoreCustomers are going to need your team to be excellent at this one thing - especially during COVID-19.
Read MoreWhilst we can wash our hands, cover our mouths and hope for the best, we need to give our frontline staff more during this time of uncertainty. Read on to find out how you can lead your team to calm.
Read MoreWe all tell someone when we don’t get great service, because venting makes us (the customer) feel better. Did you know that grumpy customers are great for business? Read on to find out why.
Read MoreGet your hands ready…..it’s time to give your team a massage! But, before you panic, you only use your hands to hold a pen and maybe a coffee/tea cup as this massage involves no touching. Read on to find out how to massage your frontline customer service team, the right way.
Read MoreYou still have time, but the clock is ticking. Read on for the 2 questions that will leave you and your team feeling great!
Read MoreTIck, tick, tick….BOOM. Frontline customer service staff need one thing to keep them from ‘exploding’. Read on to find out what it is…
Read MoreIt’s not what you think - it’s better. Read on to get your team playing to win.
Read MoreWhat is an introvert? What is an extrovert? Which one is a better fit for all day customer service? Read on to find out - you might be surprised.
Read MoreI see it often; customer service staff who are ready to stop. The signs are there if you know what to look for. Read on so you can find the stop signs.
Read MoreWhen staff have the tools and the skills to behave like Customer Service Professionals, they create scenarios where customers are relieved to hand over their money. Read on to find out how they do it…
Read More“Finally a resource I can give my customer service team that is written for them, by someone who has been in their shoes and is passionate about their job satisfaction.” Have you got your team a copy yet? Read on for a free download…
Read MoreWhy wait? Read on to find out what 5 things they need and how to give it to them NOW.
Read MoreIt’s time all customer service staff had their own magnifying glass. Why? Read on to find out how this one tool is the key to motivating staff to delight every customer.
Read MoreEven customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!
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