Service Excellence in Schools


Service Excellence in Schools 

Welcome to your ‘one stop spot’ for everything you need to educate and motivate Education Support Staff to work together in harmony and provide consistently excellent service to the customers of your School.

Since 2010, Lightbulb Training Solutions has been designing and delivering training and professional development programs specifically for Education Support Staff (ESS).

We speciliase in soft skills training. Soft skills are essentially people skills and for ESS and we know that Business Managers ache for and ESS benefit from access to professional development that is specific to their needs and delivered by trainers who understand and value their roles.

We offer Face to Face and On-Line options to help you, help your ESS team.

Your first step is to contact us for a obligation free and cost free conversation which will allow us to recommend solutions that fit your team, your time frames and your budget.

If you want to save time and money, decrease staff and customer complaints and increase staff and customer compliments, then you have come to the right place.

You had the whole staff engaged and it reinforced that what we are working towards is one goal - customer service is the key to how we are viewed by the wider community.
— Mariana Bouios - Principal's PA/HR Administrator

schools we have worked with

Face to Face

Group Training

Face to face training delviered by a specialist is the most effective way to refresh the soft skills of a team. Group training allows for employees to share real experiences, learn from each other and engage with and learn from an expert.

CLICK HERE to view the A - Z list of topics we can deliver to your ESS team.

Thank you not only for designing a session specific to the needs of our ESS team, but for making it interactive without making staff feel uncomfortable. I had immediate feedback from the attendees saying how great the session was and asking for more.
— Sue Marin - Business Manager

Online Resources

The Service Excellence Zone

What do you do after face to face group training to maintain the focus on team work and service excellence?

What do you do if face to face group training doesn’t suit your teams availability, your time frames or your budget?

How do you embed new ESS staff into your team and confirm your soft skill and team work expectations?

These are the 3 big challanges we know you face so we created the solution…it’s called;

The Service Excellence Zone.

The Service Excellence Zone has been created with the help of School Business Managers and ESS Staff from across Victoria (rfer the list below).

The Service Excellence Zone is designed with one goal in mind; to be a cost and time effective way for Business Managers to provide ongoing professional development to ESS.

View the video to find out more.


Recognition of the Founding Members of The Service Exccellence Zone

Lightbulb Training Solutions would like to thank and acknowledge the below 13 Schools who helped us to create The Servie Excellence Zone.

Sign up to The Service Excellence Zone now.

We have two payment options.

Option 1
Automatic registration and access via online secure credit card payment.

Option 2
Invoice for those schools requiring an invoicing and purchase order option.

How the Zone works

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If you have any further questions, don’t hesitate to get in touch.

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