https://lightbulbtraining.com.au/video daily 0.75 2018-06-04 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1471829965007-9SXLHJ7L529HCXMI8Z4N/image-asset.jpeg Video - 3 reasons why you need a customer service specialist to train your customer service team. https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1471829965007-9SXLHJ7L529HCXMI8Z4N/image-asset.jpeg Video - 3 reasons why you need a customer service specialist to train your customer service team. https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1476953167354-4PXDS1QZ2H98PN1CQG3H/image-asset.jpeg Video - Customer Service Skills - more than common sense https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1476953194341-52HZBO7QV4GRM3CFXLYH/image-asset.jpeg Video - Customer service over the phone - it's all about tone. https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1476953226324-RI7XQLT4NJQX0RJJADTM/image-asset.jpeg Video - How to identify and recruit Customer Service Professionals https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1476953494352-DDTZ16X7U8R2LNJBEQM2/image-asset.jpeg Video - The question you must ask potential customer service staff https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1476953524743-B2EWKRBXGBLO8UM5SO5A/image-asset.jpeg Video - Solving a Customer Service attitude problem https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1476953616761-3S3U5JG0E74V66A6TG0D/image-asset.jpeg Video - Customer service expectations increase when you wear a suit https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1471829937345-54PD5UPXCS55OX1J6A5D/image-asset.jpeg Video - Calculating the return on your investment in customer service training https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1471829913236-2ZLQPCNO1760PYUTPTCF/image-asset.jpeg Video - Answering the Phone like a Customer Service Professional https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/57ba565c44024338a67ec1c8/57ba56836fd27cf5f7d4a687/1471829612568/ Video https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1471829762620-R7MH3DEBKT0CFDH2MRAT/image-asset.jpeg Video - 6 Steps to improved service and increased sales. https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1476953694620-4INAGSC1N0WY4H770SQK/image-asset.jpeg Video - Soft Skills and Hard Skills. What's the difference and which one = sales? https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1471829683569-105I7VLKR7SXGKNLAV2B/image-asset.jpeg Video - Customer Service Communication Skills https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1471829636273-1XZTQGPLHREWYA2HWAWU/image-asset.jpeg Video https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1471829727403-5U14F88S7Q6HECQ7EJRI/image-asset.jpeg Video - Who are your customers? https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/57ba565c44024338a67ec1c8/57ba56b3f951afa351b39b7f/1471829673301/ Video https://lightbulbtraining.com.au/blog-posts daily 0.75 2025-05-21 https://lightbulbtraining.com.au/blog-posts/finding-your-zen-after-work monthly 0.5 2025-05-21 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/bef080b1-64fa-4ac7-ba41-71add7e84d18/LTS+-+Zen.png Blog - Zen and the Art of Customer Service Survival - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/your-future-and-soft-skills monthly 0.5 2025-05-21 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/2a42f886-dffc-4606-9417-0fe2b739db82/LTS+-+Your+Future.png Blog - Why Soft Skills Will Always Be in Style - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/customer-service-x-factor monthly 0.5 2025-04-21 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/942d0322-4bb4-459a-a05c-2638d382a443/LTS+-+X-Factor.png Blog - The X-Factor: What Makes You a Standout in Customer Service? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/worst-case-scenarios-at-work monthly 0.5 2025-04-16 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/46aae001-0d04-46fb-95b2-8ea81d76d0e0/LTS+-+Worst-Case+Scenario.png Blog - Worst-Case Scenarios at Work: When Things Go From "Uh-Oh" to "Oh No" - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/venting-at-work monthly 0.5 2025-03-27 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/49ab7c34-34d8-4537-8502-3e3806183fd2/LTS+-+Venting.png Blog - The Art of Venting (Without Blowing a Gasket at Work) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/understanding-employer-expectations monthly 0.5 2025-03-27 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/78cb362a-7bc3-4f8d-a36b-ea4371defb1b/LTS+-+Understanding.png Blog - Understanding Employer Expectations: What They Really Want (And Why It Matters) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2025/2/25/teamwork-dream-work-hard-work monthly 0.5 2025-02-25 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/cfd74044-515b-4209-a9d7-5b970e7a735b/LTS+-+Teamwork.png Blog - Teamwork: When Dream Work Feels Like Hard Work  - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2025/2/25/all-in-sales monthly 0.5 2025-02-25 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/2e3d71d9-80ba-449b-a36a-69be59260aee/LTS+-+Sales.png Blog - 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Presentation Matters: Making a Lasting Impression in Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/10/23/power-of-over-and-above-customer-service monthly 0.5 2024-10-23 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/e9cfda74-94d6-4f9a-9986-bdddc13cd0d3/LTS+-+Over+and+Above.png Blog - Going the Extra Mile: The Power of Over-and-Above Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/10/9/customer-service-things-to-avoid monthly 0.5 2024-10-09 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/bc937e47-e57a-4fe9-9dce-599695b8c552/LTS+-+Non-Negotiables.png Blog - The 10 Commandments of Customer Service: Things to Avoid at All Costs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/10/9/mystery-shoppers-customer-service monthly 0.5 2024-10-09 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/566a200c-c67e-4b2b-8644-b293b7cea967/LTS+-+Mystery+Shopper.png Blog - Mystery Shoppers: The Secret Agents of Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/9/16/listening-lost-art-customer-service monthly 0.5 2024-09-16 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/de89defc-c560-4bf3-b867-f6905f541a6a/LTS+-+Listening.png Blog - Listening: The Lost Art of Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/9/16/knowledge-customer-service-success monthly 0.5 2024-09-16 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/0fac4aad-ba27-49fb-b6ee-28aff61a5f80/Knowledge.png Blog - Knowledge is Power: Fueling Your Customer Service Success - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/7/31/juggling-multitasking-in-customer-service monthly 0.5 2024-07-31 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/2397c2c0-5198-457f-b0ce-fc6cfba7d13b/LTS+-+Juggling.png Blog - Juggling Acts: Mastering Multitasking in Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/7/31/internal-motivation-in-customer-service monthly 0.5 2024-07-31 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/e1413486-8918-4c95-a140-75d925d61cfe/LTS+-+Internal+Motivation.png Blog - Unleashing the Power of Internal Motivation in Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/7/9/turn-complaints-into-customer-champions monthly 0.5 2024-07-09 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/facf6c56-175f-4ab6-9fcc-24c0c3cbce64/LTS+-+Handling+Complaints.png Blog - How to Turn Customer Complaints into Customer Champions - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/7/9/bridging-the-gap-understanding-generational-preferences-in-customer-service monthly 0.5 2024-07-09 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/fe2f50d7-bfdc-4be7-9e9d-92fcf097ba3c/LTS+-+Generation+Gaps.png Blog - 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Customer Service Detectives: Unmasking Needs and Building Loyalty - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/4/29/beyond-words-the-power-of-effective-communication-in-customer-service monthly 0.5 2024-06-04 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/35127494-e287-4a1e-b35f-16625718a713/LTS+-+Beyond+Words.png Blog - Beyond Words: The Power of Effective Communication in Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/3/14/why-customers-behavioural-styles monthly 0.5 2024-06-04 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/da8b3eeb-43dc-4506-93d8-d764a23aa68d/LTS+-+Behaviour.png Blog - Why Do Your Customers Behave Like That? Unveiling the Mystery of Behavioural Styles - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2024/3/14/power-positive-attitude monthly 0.5 2024-06-04 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/af66d12c-50c4-45cd-8ca0-00519bd9e17f/LTS+-+Attitude.png Blog - The Power of a Positive Attitude: From Lollies to Loyalty - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/12/12/strategies-foster-customer-centric-culture monthly 0.5 2023-12-27 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/85eea89e-9803-4261-82e1-94f0e0914364/LTS+-+nurturing+dedication.png Blog - Nurturing Dedication: Strategies to Foster a Customer-Centric Culture - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/12/12/dedicated-customer-service-traits-qualities monthly 0.5 2023-12-12 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/b1f18d9d-4c90-47ba-8e2a-9c988f2e83c4/LTS+-+qualities.png Blog - The Dedicated Customer Service Professional: Essential Traits and Qualities - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/11/7/continuous-improvement-no-excuses-customer-service-excellencen monthly 0.5 2023-11-22 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/f9de407c-e5ab-41ed-b0b1-98ca7a2537d8/LTS+-+no+excuses.png Blog - Continuous Improvement: The 'No Excuses' Path to Customer Service Excellence  - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/11/7/accountability-responsibility-customer-service monthly 0.5 2023-11-08 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/36e68df3-2e9c-4970-91ff-a1a9be69166f/LTS+-+responsibility.png Blog - Accountability and Responsibility in Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/10/17/customer-service-excellence monthly 0.5 2023-10-31 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/dff6cc3b-29a7-4352-80a7-3b3938c96b37/LTS+-+master+customer+service.png Blog - Mastering Customer Service Excellence: A Guide for Every Employee - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/10/17/behavioural-profiling-understanding-team-customer-service monthly 0.5 2023-10-17 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/15bb80c7-2eb0-4bb6-abad-513a63b54e3a/LTS+-+behavioural+profiling.png Blog - The Power of Behavioural Profiling: Understanding Your Team for Improved Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/9/18/roi-customer-service monthly 0.5 2023-09-29 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/3f0e559a-a658-4dfc-b929-6478ed2e9234/LTS+-+roi.png Blog - The ROI of Exceptional Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/9/18/above-beyond-art-great-service monthly 0.5 2023-09-18 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/e8b6c0f4-d4cb-4139-a987-ff309b536d7c/LTS+-+above+and+beyond.png Blog - Going Above and Beyond: The Art of Great Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/8/11/impact-empathy-customer-service monthly 0.5 2023-08-25 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/ddd9f71a-6da3-4283-9abc-0b37d2ce3776/LTS+-+empathy+advantage.png Blog - The Impact of Empathy in Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/8/11/mistakes-opportunities-customer-service monthly 0.5 2023-08-11 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/68b42e41-371c-4f2b-8180-2e16163be39d/LTS+-+mistakes+to+opportunities.png Blog - Turning Mistakes into Opportunities in Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/7/5/create-customer-service-culture monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/78e02f48-c552-4fa5-befe-c5b8740cabfb/service+culture.png Blog - How to Create a Customer Service Culture in Your Biz - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/7/5/dealing-difficult-customers-tips monthly 0.5 2023-07-05 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/53e0bfd7-5aaf-47cb-b268-3b8d7a353714/difficult+customer.png Blog - Dealing with Difficult Customers: Tips for Success - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2023/5/29/power-positive-language-customer-service monthly 0.5 2023-05-29 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/4933e97b-f065-4f9a-a799-ccde94cc46ce/JFS+Blog+Image+%288%29.png Blog - The Power of Positive Language in Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2022/10/5/what-cate-knows-about-customer-service-that-you-dont monthly 0.5 2022-10-05 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/399f2454-cf84-4779-bd6c-ba5eb77ca6cb/HShot+2019+White.JPG Blog - 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Are you guilty of the BIG 3? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/why-some-customer-service-staff-act-like-brats monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/2c10cfb2-06b2-4d94-bbde-7e137c3e69e8/Brats.png Blog - Why some customer service staff act like brats - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/what-customer-service-staff-need-from-you monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1600145128283-09ME4CHOIBSL5XWCDL4A/Now.png Blog - What frontline customer service staff need from you - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://lightbulbtraining.com.au/blog-posts/2022/1/14/what-frontline-customer-service-staff-fear-most-about-coming-back-to-work monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/30f185f9-60af-4158-8c11-b11ee6ba84d4/Confusion.jpg Blog - 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Customer complaints up? You need this. https://lightbulbtraining.com.au/blog-posts/2020/9/18/dfi8fhr37ri0ahphu1hsol18mv0uba monthly 0.5 2021-04-06 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1616633588431-72B7OT17RPJRNAG0ZUG2/unsplash-image-5otlbgWJlLs.jpg Blog - The solution for sales staff who hate selling https://lightbulbtraining.com.au/blog-posts/2021/1/20/the-1-reason-customer-service-staff-give-up monthly 0.5 2021-04-06 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1616464929253-CTJ1AYLCV1CSVL0P54IV/unsplash-image-ts6a7S-tgBQ.jpg Blog - The #1 reason customer service staff give up https://lightbulbtraining.com.au/blog-posts/2020/9/18/the-downside-of-successful-frontline-staff monthly 0.5 2020-11-12 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1604972042713-XHPYTVX1KKDOOTF8ME0P/Gold+Star.png Blog - The downside of successful Frontline Staff https://lightbulbtraining.com.au/blog-posts/2020/9/14/dont-be-the-business-that-misses-out-on-the-covid19-opportunity monthly 0.5 2020-10-13 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1600145154842-IFKZWP11I2N71RAWJ1EG/Now.png Blog - Don't miss out on this COVID19 customer opportunity https://lightbulbtraining.com.au/blog-posts/2020/7/7/m7a20d7y7isvs2gpbutvq33w451w4j monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1594267502478-40S7UAKV8HMHTR306EFU/I+can+do+it.jpg Blog - What to do when positive customer service staff turn negative https://lightbulbtraining.com.au/blog-posts/2020/7/9/how-to-help-customer-service-staff-recover-from-fosa monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1594265193048-55DQTI4LG7MP367RQDHS/Stressed.jpg Blog - Why all workplaces must remove SOFA's https://lightbulbtraining.com.au/blog-posts/2020/8/13/the-sign-that-you-are-low-on-leadership-skills monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1593144042922-ZNZYUTGMBR2KA59WK1FU/Do+Not+Disturb.jpg Blog - The sign that you are low on leadership skills https://lightbulbtraining.com.au/blog-posts/2020/7/21/the-vaccine-customer-service-staff-must-use-now monthly 0.5 2024-07-09 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1592872886217-COZDO80MLGI8FP7VFF2B/image-asset.jpeg Blog - The vaccine customer service staff must use now https://lightbulbtraining.com.au/blog-posts/2020/7/14/why-im-not-locking-down-and-neither-should-you monthly 0.5 2020-07-15 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1594700413306-0QBJH5ZC02QMMN5Y32L6/Covid19.png Blog - Why I'm not locking down and neither should you. https://lightbulbtraining.com.au/blog-posts/2020/6/12/staying-customer-positive-when-you-feel-customer-negative monthly 0.5 2024-07-09 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1591919673403-WC5HCSBJOTXUQQH1DAPI/Mistakes.jpg Blog - Staying customer positive when you feel customer negative https://lightbulbtraining.com.au/blog-posts/2020/6/11/1-thing-you-must-do-before-customer-service-staff-return-from-isolation monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1592279767682-EO4IH0LVJ0F3SBOR4PKI/Deadline.jpg Blog - 1 thing you must do before customer service staff return https://lightbulbtraining.com.au/blog-posts/2018/8/8/the-3-ps-that-customers-complain-about monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1591151105788-SOSTWXKNX5SMDGUX19BH/P.png Blog - 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What to do if Corona Virus is impacting your team https://lightbulbtraining.com.au/blog-posts/why-bad-customer-service-is-great-for-business monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1580782570843-0DT647UYLNR76FCSZYQG/Grumpy+Face.jpg Blog - Why bad customer service is great for business https://lightbulbtraining.com.au/blog-posts/2019/11/20/twhy-customer-service-teams-need-massages monthly 0.5 2024-07-09 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1575958075734-G072TBV6LWTKXVG51TWG/Talking.jpg Blog - Why customer service teams need massages https://lightbulbtraining.com.au/blog-posts/2019/12/10/z6f6s2nafk5ei7oadu5m3dv37xb6vk monthly 0.5 2024-07-09 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1575949357503-HJZ9MJH1JL3JXCJ890A2/Final+Notice.png Blog - The 2 questions you need to ask before the end of 2019 https://lightbulbtraining.com.au/blog-posts/2019/10/17/when-customers-roar monthly 0.5 2019-11-28 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1571280677285-RH3ETJABKJIFEHQ3ONR3/Embrace+Complaint.jpg Blog - How to get your team to embrace a roaring customer. https://lightbulbtraining.com.au/blog-posts/2019/10/25/are-your-customer-service-team-about-to-break monthly 0.5 2021-04-08 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1571970045741-Z4V6PK43QSFRMO7V0NS3/Stress.jpg Blog - Are your customer service team about to break? https://lightbulbtraining.com.au/blog-posts/2019/7/3/why-customer-services-staff-should-do-puzzles-at-wrok monthly 0.5 2024-07-09 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1562124462480-XXYUR300AQAQFEEC0IPV/Candy+Crush.jpg Blog - Why customer service staff should do puzzles at work https://lightbulbtraining.com.au/blog-posts/2018/9/30/i8o0f3htzmw1d7qj45w3hqi05o4tq4 monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1568856594611-QK7723CDA8F13IIB19KB/image-asset.jpeg Blog - Introverts as customer service staff - yes or no? https://lightbulbtraining.com.au/blog-posts/why-customer-service-staff-are-stopping-work monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1562893592622-U8YXFDLCQSB0WHE6Z9J9/Stop.png Blog - Why customer service staff are stopping work https://lightbulbtraining.com.au/blog-posts/shut-up-and-take-my-money monthly 0.5 2019-09-10 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1562126890404-XA7YTEWF4R4EJ6TYHY64/AUD.jpg Blog - Shut Up and Take My Money https://lightbulbtraining.com.au/blog-posts/2019/7/3/its-more-than-a-customer-service-book monthly 0.5 2019-11-11 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1562124720094-5F5W00KWROJRGU9XE31E/Cate+Book+Cover+Graphic+1.png Blog - It's more than a customer service book - it's your standards https://lightbulbtraining.com.au/blog-posts/what-customer-service-staff-need-now monthly 0.5 2019-07-23 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1562046343646-P16WG6557FMUW4N701T1/Now+not+Later.jpg Blog - What customer service staff need NOW https://lightbulbtraining.com.au/blog-posts/2019/6/22/why-customer-service-staff-need-a-magnifying-glass monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1562029475756-FA29JXXFUUP6IT6ON38F/Mystery+Shopper.jpg Blog - Why customer service staff need a magnifying glass https://lightbulbtraining.com.au/blog-posts/2019/8/1/how-to-recover-from-a-customer-error monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1562124834660-4E2VEA18ELCL57K37L63/Donkey.jpg Blog - How I recovered from doing, what I tell my customers not to do https://lightbulbtraining.com.au/blog-posts/2019/4/29/3-things-guaranteed-to-ruin-your-reputation monthly 0.5 2019-05-30 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1556671352537-H2GR3ZH7QSWDRAECBGBG/Thumbs+down.jpg Blog - 3 things guaranteed to ruin your reputation https://lightbulbtraining.com.au/blog-posts/2019/4/8/customer-service-why-old-fashioned-is-still-the-best monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1556508038083-9SBBQRCY26EDWEJT140T/Deadline.jpg Blog - Customer Service - why 'old fashioned' still works the best https://lightbulbtraining.com.au/blog-posts/2019/4/9/what-to-do-when-customers-make-you-want-to-yell monthly 0.5 2024-05-14 https://images.squarespace-cdn.com/content/v1/57a9ab85e58c620a005d81bb/1555114373723-PT9FMPGWM9HM8PUTMJ94/Angry+Phone+Man.jpg Blog - 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