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Light Bulb Training - Customer service training Geelong
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Light Bulb Training - Customer service training Geelong
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Light Bulb Training - Customer service training Geelong
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Light Bulb Training - Customer service training Geelong
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Light Bulb Training - Customer service training Geelong
https://lightbulbtraining.com.au/video
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Video - 3 reasons why you need a customer service specialist to train your customer service team.
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Video - Customer Service Skills - more than common sense
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Video - Customer service over the phone - it's all about tone.
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Video - The question you must ask potential customer service staff
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Video - Solving a Customer Service attitude problem
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Video - Customer service expectations increase when you wear a suit
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Video - Calculating the return on your investment in customer service training
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Video - Answering the Phone like a Customer Service Professional
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Video - Soft Skills and Hard Skills. What's the difference and which one = sales?
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https://lightbulbtraining.com.au/blog-posts
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Blog - Why the best customer service is often silence
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Blog - Effective Meeting Training
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Blog - Team Work doing your head in? Do this one thing now.
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Blog - Stop Using Bandaids
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Blog - 6 Steps to creating Customer Service Superstars
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Blog - Why excellent customer service teams need training.
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Blog - Geelong customer service that made me want to scream
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Blog - When did you last turn on your switch?
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2019-02-06
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Blog - Education Support Staff Need Training
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Blog - Customer Service Boot Camp - Geelong
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Blog - Top 3 tips for dealing with difficult customers
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Blog - The secret that employers won't tell you.
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Blog - Are you too busy to smile?
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Blog - 3 Steps to improve poor Customer Service attitudes
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Blog - EOFY Special Offer
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0.5
2019-05-18
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Blog - Why I had to write a customer service book
https://lightbulbtraining.com.au/blog-posts/2016/10/15/why-your-service-must-be-soft
monthly
0.5
2019-02-06
https://lightbulbtraining.com.au/blog-posts/2016/11/3/different-is-the-new-ordinary
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0.5
2019-02-06
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Blog - Different is the new ordinary
https://lightbulbtraining.com.au/blog-posts/2016/11/14/why-you-must-give-your-staff-some-tom
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0.5
2019-02-06
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0.5
2019-02-06
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Blog - Want to surprise and delight your waiting customers? Break the queuing rules.
https://lightbulbtraining.com.au/blog-posts/2016/11/16/how-you-can-give-your-vce-student-the-gift-of-a-job
monthly
0.5
2019-02-06
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Blog - How to take away ATAR waiting pain
https://lightbulbtraining.com.au/blog-posts/2016/12/12/17-ways-to-get-more-customers-in-2017
monthly
0.5
2019-02-06
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Blog - 17 ways to get more customers in 2017
https://lightbulbtraining.com.au/blog-posts/2016/12/14/give-the-carols-a-break
monthly
0.5
2019-02-06
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Blog - Give the Carols a Break
https://lightbulbtraining.com.au/blog-posts/2016/12/26/the-7-mistakes-you-must-not-make
monthly
0.5
2019-02-06
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Blog - The 7 mistakes you must not make
https://lightbulbtraining.com.au/blog-posts/2017/1/16/hfwsxddhsofxtwxzk4wd87iaarmub8
monthly
0.5
2019-02-06
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Blog - Why country people provide better customer service than city people.
https://lightbulbtraining.com.au/blog-posts/2017/1/30/and-the-award-for-the-worst-kind-of-customer-goes-to-
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0.5
2019-02-06
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Blog - And the award for the worst kind of customer goes to...
https://lightbulbtraining.com.au/blog-posts/2017/3/9/what-happened-next-was-worse-than-the-bad-service
monthly
0.5
2019-02-06
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Blog - What happened next was worse than the bad service.
https://lightbulbtraining.com.au/blog-posts/2017/2/7/if-you-think-providing-great-customer-service-is-easy-think-again
monthly
0.5
2019-02-06
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Blog - If you think providing excellent customer service is easy - think again.
https://lightbulbtraining.com.au/blog-posts/5-ways-to-powerup-customer-service-lights
monthly
0.5
2019-02-06
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Blog - 5 ways to "power up" your team's customer service lights
https://lightbulbtraining.com.au/blog-posts/2017/2/17/-the-2-step-induction-that-frontline-employees-need
monthly
0.5
2019-02-06
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Blog - 2 steps to a successful customer service employee induction.
https://lightbulbtraining.com.au/blog-posts/2017/3/14/5-ways-to-protect-your-staff-from-worst-case-scenrios
monthly
0.5
2019-02-06
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Blog - 5 ways to protect your staff from worst case scenarios
https://lightbulbtraining.com.au/blog-posts/2017/4/7/3-ways-to-reduce-a-big-but
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0.5
2019-02-06
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Blog - 3 ways to reduce a big BUT
https://lightbulbtraining.com.au/blog-posts/2017/4/10/3-ways-to-keep-your-frontline-team-firing-on-all-cylinders
monthly
0.5
2019-02-06
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Blog - 3 ways to keep your Frontline Team firing on all cylinders
https://lightbulbtraining.com.au/blog-posts/2017/4/16/3-tips-to-help-you-help-your-frontline
monthly
0.5
2019-02-06
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Blog - What to do when a staff member "loses it" with a customer
https://lightbulbtraining.com.au/blog-posts/2017/4/17/15-way-to-recalibrate-your-frontline-after-holidays
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0.5
2019-02-06
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Blog - 15 ways to re-calibrate your Frontline after holidays
https://lightbulbtraining.com.au/blog-posts/2017/6/10/what-to-do-if-peopley-at-work-are-the-reason-you-want-to-leave
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0.5
2019-02-06
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Blog - What to do if people at work are the reason you want to leave.
https://lightbulbtraining.com.au/blog-posts/2017/6/10/what-to-do-immediately-after-staff-attend-soft-skills-training
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0.5
2019-02-06
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Blog - What to do immediately after staff attend soft skill training
https://lightbulbtraining.com.au/blog-posts/2017/6/12/bsf-its-a-real-problem-for-many-businesses
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0.5
2017-06-12
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Blog - BSF. It's a real problem for many businesses.
https://lightbulbtraining.com.au/blog-posts/2017/7/3/cdlwiye43r0mfjntt67nlio9kj5ba6
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0.5
2019-02-06
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Blog - If your staff are like Velcro, they need help.
https://lightbulbtraining.com.au/blog-posts/2017/7/3/6v8b91t50aw07wu2jk0fclywa32ntb
monthly
0.5
2019-02-06
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Blog - Why kids should be your Frontline staff.
https://lightbulbtraining.com.au/blog-posts/2017/7/3/10-things-that-confirm-your-customer-service-sux
monthly
0.5
2019-02-06
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Blog - 10 things that confirm your customer service sux
https://lightbulbtraining.com.au/blog-posts/2017/7/3/how-to-address-the-7-toxic-meeting-behaviours
monthly
0.5
2019-02-06
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Blog - How to address the 7 toxic meeting behaviours
https://lightbulbtraining.com.au/blog-posts/2017/7/3/how-to-keep-cool-and-gain-an-apology-from-an-irrational-customer
monthly
0.5
2019-02-06
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Blog - How to keep cool and gain an apology from an irrational customer
https://lightbulbtraining.com.au/blog-posts/2017/7/23/the-1-thing-that-makes-frontline-managers-hang-their-head
monthly
0.5
2018-01-08
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Blog - The #1 thing that makes frontline managers hang their head
https://lightbulbtraining.com.au/blog-posts/2017/7/30/3-ways-to-respond-to-staff-who-think-customer-service-training-is-a-waste-of-time
monthly
0.5
2017-08-01
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Blog - 3 ways to respond to staff who think customer service training is a waste of time.
https://lightbulbtraining.com.au/blog-posts/2017/7/3/1-interview-question-you-must-ask-frontline-candidates
monthly
0.5
2019-02-06
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Blog - 1 Interview Question you must ask Frontline Candidates
https://lightbulbtraining.com.au/blog-posts/2017/9/20/4-steps-to-help-you-deliver-bad-news-to-customers
monthly
0.5
2019-02-06
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Blog - 4 steps to help you deliver bad news to customers
https://lightbulbtraining.com.au/blog-posts/2017/11/3/62ow8d6plov4kj2a0qtxh00164ew0q
monthly
0.5
2019-02-06
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Blog - 3 signs customers are going to leave your business
https://lightbulbtraining.com.au/blog-posts/2017/10/8/the-training-tradition-that-wastes-time-and-money
monthly
0.5
2019-02-06
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Blog - The training tradition that wastes time and money
https://lightbulbtraining.com.au/blog-posts/2017/11/21/how-to-thank-introverted-staff-this-festive-season
monthly
0.5
2019-02-06
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5a00f6479140b767338a15b7/1510012496127/Solo+worker.jpg
Blog - How to thank introverted staff this festive season
https://lightbulbtraining.com.au/blog-posts/2017/12/19/the-anxiety-free-customer-complaints-process
monthly
0.5
2017-12-26
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Blog - The anxiety free customer complaints process
https://lightbulbtraining.com.au/blog-posts/2018/1/15/4-of-the-7-mistakes-a-customer-service-manager-makes-includes-diy-solutions
monthly
0.5
2019-02-06
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Blog - #4 of the 7 Mistakes a Customer Service Manager makes (includes DIY Solutions)
https://lightbulbtraining.com.au/blog-posts/2018/1/15/we79l601l4pllj04wfh0yecigecjys
monthly
0.5
2019-02-06
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Blog - #2 of the 7 Mistakes a Customer Service Manager makes (Includes DIY Solutions)
https://lightbulbtraining.com.au/blog-posts/2018/1/16/5-of-the-7-mistakes-customer-service-managers-make-includes-diy-solutions
monthly
0.5
2019-02-06
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5a65209b9140b7b61f520e08/1516576948249/Not+guilty.jpg
Blog - #5 of the 7 Mistakes Customer Service Managers make
https://lightbulbtraining.com.au/blog-posts/2018/1/15/1-of-the-7-mistakes-of-a-customer-service-manager-includes-diy-solutions
monthly
0.5
2018-01-15
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Blog - #1 of the 7 Mistakes a Customer Service Manager makes (includes DIY solutions)
https://lightbulbtraining.com.au/blog-posts/2018/1/15/3-of-the-7-mistakes-customer-service-managers-make-includes-diy-solutions
monthly
0.5
2018-03-27
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Blog - #3 of the 7 Mistakes Customer Service Managers make (Includes DIY Solutions)
https://lightbulbtraining.com.au/blog-posts/2018/1/16/meetings-are-a-waste-of-time-without-these-2-things
monthly
0.5
2019-02-06
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5a652cb8f9619a26792cf9ee/1516580034503/workplace-1245776_1920.jpg
Blog - Meetings are a waste of time without these 2 things
https://lightbulbtraining.com.au/blog-posts/2018/1/16/the-pros-and-cons-of-using-mystery-shoppers
monthly
0.5
2019-02-06
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Blog - The pros and cons of using mystery shoppers
https://lightbulbtraining.com.au/blog-posts/2018/1/16/6-of-the-7-mistakes-customer-service-managers-make-includes-diy-solutions
monthly
0.5
2019-02-06
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Blog - #6 of the 7 Mistakes Customer Service Managers make (includes DIY solutions)
https://lightbulbtraining.com.au/blog-posts/2018/1/16/how-to-motivate-a-frontline-team-to-care-all-day-every-day
monthly
0.5
2019-04-29
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5a62b90de2c483fd6407a59b/1516419341553/MOther+duck.jpg
Blog - How to motivate a frontline team to focus all day, every day.
https://lightbulbtraining.com.au/blog-posts/2018/1/16/7-of-the-7-mistakes-customer-service-managers-make-includes-diy-solutions
monthly
0.5
2019-02-06
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Blog - #7 of the 7 Mistakes Customer Service Managers make
https://lightbulbtraining.com.au/blog-posts/2018/1/16/3-things-customers-and-staff-hate
monthly
0.5
2018-04-01
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Blog - 3 things customers and staff hate
https://lightbulbtraining.com.au/blog-posts/2018/1/16/the-pros-and-cons-of-customer-surveys-via-email
monthly
0.5
2019-11-20
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5a642c7fe4966be294553299/1516514454574/Help+Image.jpg
Blog - The pros and cons of customer surveys via email
https://lightbulbtraining.com.au/blog-posts/2018/7/2/how-to-say-no-and-keep-the-customer
monthly
0.5
2018-07-01
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Blog - How to say NO and keep the customer.
https://lightbulbtraining.com.au/blog-posts/2018/5/14/why-coriander-is-the-key-to-excellent-service
monthly
0.5
2019-02-06
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5b064f1e758d464121897870/1527140133041/Coriander+Shirt.jpg
Blog - Why coriander is the key to excellent customer service.
https://lightbulbtraining.com.au/blog-posts/2018/7/2/how-much-do-you-invest-in-staff-training
monthly
0.5
2019-02-06
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Blog - How much do you invest in staff training?
https://lightbulbtraining.com.au/blog-posts/2018/7/2/what-soft-skills-are-and-why-they-are-hard
monthly
0.5
2019-04-29
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5b4d5ccff950b7ae3807dc75/1531796761425/Training.jpg
Blog - What soft skills are and why they are hard.
https://lightbulbtraining.com.au/blog-posts/2018/7/2/a-short-blog-about-a-big-customer-service-problem
monthly
0.5
2019-02-06
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Blog - A short blog about a BIG customer service problem.
Photo Credit - Sydney Sim / Unsplash
https://lightbulbtraining.com.au/blog-posts/2018/7/10/what-to-look-for-when-hiring-customer-service-staff
monthly
0.5
2019-02-06
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5b4d45f8575d1f152604d1cf/1531790847417/Confused+man.jpg
Blog - What to look for when hiring customer service staff
https://lightbulbtraining.com.au/blog-posts/2018/8/7/how-to-motivate-your-older/wiser-customer-service-staff
monthly
0.5
2019-02-06
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5b8786bf4ae23721f5d371f4/1540176642349/Owl.jpg
Blog - How to motivate your 'older/wiser' customer service staff
https://lightbulbtraining.com.au/blog-posts/2018/8/7/how-1-employee-stopped-a-customer-riot
monthly
0.5
2019-02-06
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5b6a0a710e2e72e233ce4740/1533676173774/Superhero.jpg
Blog - How 1 employee stopped a customer riot.
https://lightbulbtraining.com.au/blog-posts/2018/8/8/the-3-ps-that-customers-complain-about
monthly
0.5
2020-06-03
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Blog - The 3rd P your customer service staff need to master
https://lightbulbtraining.com.au/blog-posts/2018/8/14/are-you-brave-enough-to-do-this
monthly
0.5
2019-02-06
https://static1.squarespace.com/static/57a9ab85e58c620a005d81bb/t/5b8868f30e2e725551de97fc/1535666443000/Nervous.jpg
Blog - Are you brave enough to do this 52 times?
https://lightbulbtraining.com.au/blog-posts/why-bad-customer-service-is-great-for-business
monthly
0.5
2020-02-04
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Blog - Why bad customer service is great for business
https://lightbulbtraining.com.au/blog-posts/2018/9/30/i8o0f3htzmw1d7qj45w3hqi05o4tq4
monthly
0.5
2020-09-30
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Blog - Introverts as customer service staff - yes or no?
https://lightbulbtraining.com.au/blog-posts/2019/2/5/40-of-your-customer-service-team-need-you-to-know-this-now
monthly
0.5
2019-02-26
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Blog - 40% of your customer service team need you to know this now.
https://lightbulbtraining.com.au/blog-posts/2018/10/11/how-kermit-can-cause-customer-complaints
monthly
0.5
2019-02-07
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Blog - How Kermit can cause customer complaints
https://lightbulbtraining.com.au/blog-posts/shut-up-and-take-my-money
monthly
0.5
2019-09-10
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Blog - Shut Up and Take My Money
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2019-03-22
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2019-07-03
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2019-05-15
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2019-05-30
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2019-05-30
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Blog - 3 things guaranteed to ruin your reputation
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2019-07-23
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Blog - What customer service staff need NOW
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2019-07-02
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Blog - Why customer service staff need a magnifying glass
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2019-10-16
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2019-11-11
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Blog - It's more than a customer service book - it's your standards
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2019-10-02
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2019-11-28
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Blog - How to get your team to embrace a roaring customer.
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2019-11-11
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Blog - Are your customer service team about to break?
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2020-01-07
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2019-12-12
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Blog - The 2 questions you need to ask before the end of 2019
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2020-03-13
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Blog - What to do if Corona Virus is impacting your team
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2020-04-05
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Blog - #1 way to minimise customer complaints during COVID-19
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2020-04-24
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2020-05-04
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2020-06-22
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2020-07-01
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2020-08-17
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2020-08-25
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2020-09-29
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2020-09-14
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2020-07-15
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2020-10-13
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2020-11-12
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https://lightbulbtraining.com.au/about
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