Free Resources — Lightbulb Training Solutions

Free Resources

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The 7 Mistakes you must not make

DISC tips brochure

WIN Activity

Service Excellence Conversations

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Cate Schreck Interview – Reap the Rewards of Service Excellence in Your Allied Health Business Today

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3 reasons why you need a customer service specialist to train your customer service team.

Customer Service Skills - more than common sense

Customer service over the phone - it's all about tone.

How to identify and recruit Customer Service Professionals

The question you must ask potential customer service staff

Solving a Customer Service attitude problem

Customer service expectations increase when you wear a suit

Calculating the return on your investment in customer service training

Answering the Phone like a Customer Service Professional

6 Steps to improved service and increased sales.

Soft Skills and Hard Skills. What's the difference and which one = sales?

Customer Service Communication Skills

Who are your customers?

Latest Blog Posts

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Why Do Your Customers Behave Like That? Unveiling the Mystery of Behavioural Styles

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The Power of a Positive Attitude: From Lollies to Loyalty

Nurturing Dedication: Strategies to Foster a Customer-Centric Culture

Nurturing Dedication: Strategies to Foster a Customer-Centric Culture

The Dedicated Customer Service Professional: Essential Traits and Qualities

The Dedicated Customer Service Professional: Essential Traits and Qualities

Continuous Improvement: The 'No Excuses' Path to Customer Service Excellence

Continuous Improvement: The 'No Excuses' Path to Customer Service Excellence

Accountability and Responsibility in Customer Service

Accountability and Responsibility in Customer Service

Mastering Customer Service Excellence: A Guide for Every Employee

Mastering Customer Service Excellence: A Guide for Every Employee

The Power of Behavioural Profiling: Understanding Your Team for Improved Customer Service

The Power of Behavioural Profiling: Understanding Your Team for Improved Customer Service

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