Our Team
LTS only provide trainers who have met the following criteria:
Minimum 10 years training and facilitating experience
Genuine passion for developing teams of Customer Service Professionals
Dedicated to their own ongoing professional development
Have provided references and evidence of workplace training success
Flexible delivery styles – always professional but adaptable to the industry
Cate Schreck
DIRECTOr
Expertise: Customer Service and Workplace Interpersonal Skills
Cate is the Director of Lightbulb Training Solutions (LTS) and is known for designing and delivering workplace training programs that educate and motivate staff to work together in harmony and provide consistently excellent customer service. Cate is passionate about sharing the skills that create harmonious workplaces and delighted customers.
Belinda Fyffe
associate consultant
Expertise: Middle Management and Leadership Skills Development
Belinda has a Bachelor of Business and over 30 years experience with skills in management, human resources, performance coaching, risk and project management, business finance and strategic planning.
Belinda has had extensive experience in implementing new systems and improvements across various industries including retail, local government, pharmacy and manufacturing and is a highly sought after leadership coach and facilitator.
Belinda enjoys the challenge of helping clients achieve their training and development goals with a practical hands-on approach. Her entrepreneurial drive makes her a trainer and facilitator who inspires and motivates attendees to thrive in the workplace.
What keeps Belinda coming back to deliver training and facilitate group learning?
“The truly rewarding part of any program is watching attendees enter with one set of ideas and concepts, and leave with a new, expanded set of ideas and concepts.”
Belinda’s experience, knowledge and skills has brought about her first book which is a great tool for new managers and small business owners –“Cutting Through the Staff Maze – The Basics of Human Resources” – please contact us if you would like to access a copy.
“I initially contacted Lightbulb Training Solutions to better understand my behaviours as a business owner and leader and the behaviour of my team members. Following a detailed (free) discussion with Cate she connected me with Belinda who provided open, honest advice and a clear plan moving forward to assist me in managing the challenges we had discussed. The outcome has resulted in a stronger team with team players who are committed to their role. I highly recommend leadership coaching and team training with Belinda. ”
Brad Clarke
Associate Consultant
Expertise: Leadership development and performance improvement
Brad strives to connect people, performance and prosperity through the delivery of training programs that foster learning and embed performance improvement.
Brad’s experience stretches across more than two decades and includes accredited and non-accredited training within the Statutory, Commercial and Community sectors and he is a graduate of the inaugural Postgraduate Diploma of Education (Applied Learning) at Deakin University.
Brad’s interactive and engaging style promotes a learning environment that is both fun and motivating for attendees. He is a strong advocate for collaborative and collective learning, the use of diverse blended learning environments and has a strong focus on both content and context.
“After a 6 week program, Brad from LTS proved to be a very effective coach developing a working framework that was task orientated but outcome focused. The end result was a very successful project against expectations and a “like new” employee who has since shown to be extremely motivated and& valuable to our organisation.
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