The customers are raging, the photcopier doesn’t work, the phones are ringing off the hook…..and there’s no milk in the staff fridge. It’s the type of day that can make some customer service staff lose their smiles. But, there are customer service staff who remain unaffected by these challenges. What do they have that makes them smile when everyone and everything around them is giving them grief? Read on to find out…
Read MoreThe frontline is where the action happens and it takes a super skilled frontline employee to look after the needs of everyone, especially divisive customers.
Read MoreGet it right and you will be considered a superstar, get it wrong and well….it’s not pretty. Read on to find out how to identify a frontline superstar.
Read MoreThis mistake can keep business owners/managers/people leaders awake. It’s the thing they think about all day and it keeps them up at night but it’s also the thing that they can fix - now.
Read MoreWill you and your team pass the customer service test? Check out the 10 things here...
Read MoreWhen did you last attend or run a customer service meeting? A well run customer service meeting is gold for every business but if any of the 7 toxic behaviours crop up, you better know what to do.
Read MoreSometimes customer service staff can over sell their service and this can be just as big a problem as not providing service at all. Read on to find out how to remove over selling from your team.
Read More"I was so pleased that customer was rude and yelled and me" Said no customer service provider ever. So how do you help your team handle those customers? Read on to stop a bad situation from going viral.
Read MoreWhen was the last time you checked the batteries on your customer service lights? They don't keep full power for ever - but you can fix that.
Read MoreWe all love some time away from work but first day back can be tough. Whether you or your team are recovering from a chocolate coma, too many late nights or simply wishing for more time off, read on for 15 ways to get your Frontline back into top service form sooner, rather than later.
Read MoreThe #1 problem managers have with customer service staff is all about big BUTS. Read on for the solution.
Read MoreIt's a very human response to do this when a customer has been difficult to deal with. But doing it can make the situation worse, so much worse.
Read MoreCome on....how hard can it really be for frontline employees to provide consistently excellent customer service? Just smile, listen and be polite - right? Wrong.
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