The reasons are common and we agree with them all becuase there are times when customer service training is most certainly a waste of time and money. But when not done at all, your business is taking a risk …a big risk.
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You’ve advertised, you’ve interviewed and you’ve set start dates, but 95% of our customers miss the next vital step and spend months trying to rectify this problem. Read on so you don’t make the same mistake.
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When you least expect it the SOFA can happen. Read on to find out how to stop them before co-workers and customers feel the impact.
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Face to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.
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The customers are raging, the photcopier doesn’t work, the phones are ringing off the hook…..and there’s no milk in the staff fridge. It’s the type of day that can make some customer service staff lose their smiles. But, there are customer service staff who remain unaffected by these challenges. What do they have that makes them smile when everyone and everything around them is giving them grief? Read on to find out…
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2 of the 3 P’s are uncontrollable and they can lead to customer complaints. Read this to now find out what the 3rd P is and how it can reduce complaints and increase compliments.
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Give this to your team so you can relax and smile….so can they.
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Customers are going to need your team to be excellent at this one thing - especially during COVID-19.
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What is an introvert? What is an extrovert? Which one is a better fit for all day customer service? Read on to find out - you might be surprised.
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It’s time all customer service staff had their own magnifying glass. Why? Read on to find out how this one tool is the key to motivating staff to delight every customer.
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Delivering bad news to a customer is rarely fun. Read on to find out how to do it professionally and how to turn an upset customer into a customer for life.
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Imagine what it would be like to struggle with what is universally considered as a vital part of being a customer service provider. Read on to make sure you know how to indentify and help any of your frontline team who may be in need.
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You don’t have to be in the food industry to learn a BIG lesson from this blog. Read on or beware, your team could unknowingly be providing service so bad that customers never come back and never forget.
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You’ve allocated the time and you’ve spent the money but if you don’t do this, you risk losing more than time and money.
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When I see a frontline employee’s eyes well with tears after a difficult customer interaction, I support them and then I blog.
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To eradicate this mistake, you may need to think differently and it may require a change that might hurt at first. BUT the benefit will have you wondering why you didn't do it sooner.
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Whether it’s a face to face, Skype to Skype or phone to phone meeting, don’t make the mistake of leaving out these 2 things.
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Lightbulb Training Solutions exists because of this problem. It's an easy mistake to make and many businesses make it but getting it right, can change everything.
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The good old email survey - some customers love them.....or do they? Get it wrong and you can create more problems than you are aiming to fix.
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Frontline employees need to be prepared for worst case scenarios. They can and do happen and they can leave staff feeling upset, anxious and wanting to quit.
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