If you’re spending too much time answering questions and being interrupted by your customer service or frontline team, then read on to find out the 2 things you can do that will ease your load and make your team feel valued.
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What do frontline customer service staff need from their Manager so they are polite, positive and professional with every customer, everyday? Read on to find out but only if you are willing to do 1 thing…
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It’s a new year but is anything different for our frontline customer service staff and what can you do to make 2022 better for you and your team? Read on for the 1 thing you can do that costs nothing and will help you sleep at night…or during the day, no judgement.
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Finding an external training provider is not always easy. Infact, it can be time wasting, budget draining and soul destroying! Read on to find out the 3 things you can do to make the search for an external training provider be time, budget and soul friendly.
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The reasons are common and we agree with them all becuase there are times when customer service training is most certainly a waste of time and money. But when not done at all, your business is taking a risk …a big risk.
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You’ve advertised, you’ve interviewed and you’ve set start dates, but 95% of our customers miss the next vital step and spend months trying to rectify this problem. Read on so you don’t make the same mistake.
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As the old quote goes, we hire for skills and we fire for behaviours so if that is the case, wouldn’t it be more useful to know about the behaviours side of things before we hire? Read on to save time and money when seeking to hire frontline customer service staff.
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Ever thought this about customer service staff…“Why do I have to remind staff to arrive early enough to have a chat, grab a coffee and be ready to start on time and not rush in the door and still be fumbling around 15 mins into their shift?” OR ““My frontline team are split - some are great, some do only the bare minimum and some seem determined to undermine me at every step” Read on if this is you….
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Complacency in frontline customer service staff is a BIG problem. If you ignore it, it will spread across the team so read on to find out if complacency is in your team and how to remove it now.
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It’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.
Read MoreIf you are a workplace leader and you are short on time and wish you could hang this sign, read this first.
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Face to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.
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The customers are raging, the photcopier doesn’t work, the phones are ringing off the hook…..and there’s no milk in the staff fridge. It’s the type of day that can make some customer service staff lose their smiles. But, there are customer service staff who remain unaffected by these challenges. What do they have that makes them smile when everyone and everything around them is giving them grief? Read on to find out…
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It’s a simple thing that doesn’t take much time but it is often forgotten when so much else is going on. Don’t forget, do it now .
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2 of the 3 P’s are uncontrollable and they can lead to customer complaints. Read this to now find out what the 3rd P is and how it can reduce complaints and increase compliments.
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Give this to your team so you can relax and smile….so can they.
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Customers are going to need your team to be excellent at this one thing - especially during COVID-19.
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Whilst we can wash our hands, cover our mouths and hope for the best, we need to give our frontline staff more during this time of uncertainty. Read on to find out how you can lead your team to calm.
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We all tell someone when we don’t get great service, because venting makes us (the customer) feel better. Did you know that grumpy customers are great for business? Read on to find out why.
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It’s not what you think - it’s better. Read on to get your team playing to win.
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