Sometimes customer service staff sulk, huff, puff, moan and pout. It’s the adult version of a child wanting attention or feeling feelings that they don’t know how to communicate with words. We all feel like that some days but when it happens in the workplace, as a leader you need to address the problem fast or you risk damaging your reputation.
Read MoreWhat do frontline customer service staff need from their Manager so they are polite, positive and professional with every customer, everyday? Read on to find out but only if you are willing to do 1 thing…
Read MoreIt’s a new year but is anything different for our frontline customer service staff and what can you do to make 2022 better for you and your team? Read on for the 1 thing you can do that costs nothing and will help you sleep at night…or during the day, no judgement.
Read MoreFinding an external training provider is not always easy. Infact, it can be time wasting, budget draining and soul destroying! Read on to find out the 3 things you can do to make the search for an external training provider be time, budget and soul friendly.
Read MoreThe reasons are common and we agree with them all becuase there are times when customer service training is most certainly a waste of time and money. But when not done at all, your business is taking a risk …a big risk.
Read MoreI you’re having trouble identifying frontline customer service candidates who have excellent people skills, this blog is for you. Read on so you can save time by sorting out the good from the great and you can build a team of Customer Service Professionals - anything less means more work later.
Read MoreFace to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.
Read MoreGive this to your team so you can relax and smile….so can they.
Read MoreWe all tell someone when we don’t get great service, because venting makes us (the customer) feel better. Did you know that grumpy customers are great for business? Read on to find out why.
Read MoreWhat is an introvert? What is an extrovert? Which one is a better fit for all day customer service? Read on to find out - you might be surprised.
Read MoreI see it often; customer service staff who are ready to stop. The signs are there if you know what to look for. Read on so you can find the stop signs.
Read MoreIt’s time all customer service staff had their own magnifying glass. Why? Read on to find out how this one tool is the key to motivating staff to delight every customer.
Read MoreImagine what it would be like to struggle with what is universally considered as a vital part of being a customer service provider. Read on to make sure you know how to indentify and help any of your frontline team who may be in need.
Read MoreThe frontline is where the action happens and it takes a super skilled frontline employee to look after the needs of everyone, especially divisive customers.
Read MoreGet it right and you will be considered a superstar, get it wrong and well….it’s not pretty. Read on to find out how to identify a frontline superstar.
Read MoreYou’ve allocated the time and you’ve spent the money but if you don’t do this, you risk losing more than time and money.
Read MoreHow do you decide the who, what, when, where, why and how of staff training? It’s not that complicated when you have the steps. Get the first step here.
Read MoreThis mistake can keep business owners/managers/people leaders awake. It’s the thing they think about all day and it keeps them up at night but it’s also the thing that they can fix - now.
Read MoreLightbulb Training Solutions exists because of this problem. It's an easy mistake to make and many businesses make it but getting it right, can change everything.
Read MoreOf all the 7 Mistakes, this is the one that can really increase your workload.
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