The sign that you are low on leadership skills

If you are a workplace leader and you are short on time and wish you could hang this sign, read this first.

Owners/ManagerLightbulb Training SolutionsAugust 25, 2020Leadership, workplace training, emotional intelligence, manager, soft skills, lightbulbtraining, cate schreck

What to do if Corona Virus is impacting your team

Whilst we can wash our hands, cover our mouths and hope for the best, we need to give our frontline staff more during this time of uncertainty. Read on to find out how you can lead your team to calm.

Employees, Owners/ManagerLightbulb Training SolutionsMarch 13, 2020customer service staff, soft skills, frontline staff, corona virus, cate schreck

Why customer service staff are stopping work

I see it often; customer service staff who are ready to stop. The signs are there if you know what to look for. Read on so you can find the stop signs.

Owners/Manager, SchoolsLightbulb Training SolutionsSeptember 11, 2019Customer Service Training, soft skills, cate schreck, teamwork

How bad weather is an easy way to win customers.

Any time an opportunity presents to solve a customer problem, take it or your competitor will. Read on to find out how bad weather is an event you should be preparing for NOW.

Owners/Manager, SchoolsLightbulb Training SolutionsApril 4, 2019customer service, Soft Skill Training, geelong, ballarat, melbourne, workplace training, cate schreck

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