If you’re spending too much time answering questions and being interrupted by your customer service or frontline team, then read on to find out the 2 things you can do that will ease your load and make your team feel valued.
Read MoreWhat do frontline customer service staff need from their Manager so they are polite, positive and professional with every customer, everyday? Read on to find out but only if you are willing to do 1 thing…
Read MoreIf you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.
Read MoreEver thought this about customer service staff…“Why do I have to remind staff to arrive early enough to have a chat, grab a coffee and be ready to start on time and not rush in the door and still be fumbling around 15 mins into their shift?” OR ““My frontline team are split - some are great, some do only the bare minimum and some seem determined to undermine me at every step” Read on if this is you….
Read MoreIt’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.
Read MoreIf you are a workplace leader and you are short on time and wish you could hang this sign, read this first.
Read MoreGet your hands ready…..it’s time to give your team a massage! But, before you panic, you only use your hands to hold a pen and maybe a coffee/tea cup as this massage involves no touching. Read on to find out how to massage your frontline customer service team, the right way.
Read MoreIt’s not what you think - it’s better. Read on to get your team playing to win.
Read MoreEven customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!
Read MoreWhen it comes to delighting customers, you have no time to waste. Take 3 minutes to read this and save hours.
Read MoreAny time an opportunity presents to solve a customer problem, take it or your competitor will. Read on to find out how bad weather is an event you should be preparing for NOW.
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