If you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.
Read MoreEver thought this about customer service staff…“Why do I have to remind staff to arrive early enough to have a chat, grab a coffee and be ready to start on time and not rush in the door and still be fumbling around 15 mins into their shift?” OR ““My frontline team are split - some are great, some do only the bare minimum and some seem determined to undermine me at every step” Read on if this is you….
Read MoreIt’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.
Read MoreWhen you least expect it the SOFA can happen. Read on to find out how to stop them before co-workers and customers feel the impact.
Read MoreYou still have time, but the clock is ticking. Read on for the 2 questions that will leave you and your team feeling great!
Read MoreEven customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!
Read MoreAny time an opportunity presents to solve a customer problem, take it or your competitor will. Read on to find out how bad weather is an event you should be preparing for NOW.
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