Finding an external training provider is not always easy. Infact, it can be time wasting, budget draining and soul destroying! Read on to find out the 3 things you can do to make the search for an external training provider be time, budget and soul friendly.
Read MoreI you’re having trouble identifying frontline customer service candidates who have excellent people skills, this blog is for you. Read on so you can save time by sorting out the good from the great and you can build a team of Customer Service Professionals - anything less means more work later.
Read MoreWhat is an introvert? What is an extrovert? Which one is a better fit for all day customer service? Read on to find out - you might be surprised.
Read MoreYou’ve allocated the time and you’ve spent the money but if you don’t do this, you risk losing more than time and money.
Read MoreWhen I see a frontline employee’s eyes well with tears after a difficult customer interaction, I support them and then I blog.
Read MoreIt's that time of year; end of year celebrations and functions. Did you know that workplace socialising can make some employees want to run for the door? Read on for 5 ways to thank and delight the "quiet" types.
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