What frontline customer service staff fear most about 2022

It’s a new year but is anything different for our frontline customer service staff and what can you do to make 2022 better for you and your team? Read on for the 1 thing you can do that costs nothing and will help you sleep at night…or during the day, no judgement.

Employees, Owners/ManagerLightbulb Training SolutionsJanuary 14, 2022frontline staff, Customer Service Training, soft skill training, soft skills, Dealing with difficult people, Handling Complaints, Emotional Intelligence

The essential book for fatigued, anxious and angry frontline customer service staff

If you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.

Owners/Manager, EmployeesLightbulb Training SolutionsSeptember 20, 2021frontline staff, customer service, complaints, Handling Complaints, workplace training, employee satisfaction, Emotional Intelligence, customer complaints, Customer Service

A short blog about a BIG customer service problem.

When I see a frontline employee’s eyes well with tears after a difficult customer interaction, I support them and then I blog.

Owners/Manager, Employees, SchoolsLightbulb Training SolutionsJuly 19, 2018Workplace Training, Handling Complaints, Customer Service, Soft Skills, Staff Behaviours

5 ways to protect your staff from worst case scenarios

Frontline employees need to be prepared for worst case scenarios. They can and do happen and they can leave staff feeling upset, anxious and wanting to quit.

Lightbulb Training SolutionsMay 17, 2017Dealing with difficult people, Workplace Training, Handling Complaints, Customer Complaints, Customer Service, Customer Service Training

What are Soft Skills?

EmployeesCate SchreckDecember 6, 2013People Skills, EQ, Anger Management, Stress Management, Dealing with difficult people, Behavioural Profiling, DISC Behavioural Profiling, Performance Management, Handling Complaints

We love Complaints!

Owners/ManagerLightbulb Training SolutionsNovember 30, 2013Handling Complaints

our business customers

Lightbulb Training Solutions
0422 476 070