It’s a new year but is anything different for our frontline customer service staff and what can you do to make 2022 better for you and your team? Read on for the 1 thing you can do that costs nothing and will help you sleep at night…or during the day, no judgement.
Read MoreI you’re having trouble identifying frontline customer service candidates who have excellent people skills, this blog is for you. Read on so you can save time by sorting out the good from the great and you can build a team of Customer Service Professionals - anything less means more work later.
Read MoreGet your hands ready…..it’s time to give your team a massage! But, before you panic, you only use your hands to hold a pen and maybe a coffee/tea cup as this massage involves no touching. Read on to find out how to massage your frontline customer service team, the right way.
Read MoreIt’s time all customer service staff had their own magnifying glass. Why? Read on to find out how this one tool is the key to motivating staff to delight every customer.
Read MoreEven customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!
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