Our Story
Lightbulb Training Solutions (LTS) commenced with a clear and passionate goal; to design and deliver customer service specific resources and training that give businesses everything they need to create and sustain a culture of service excellence.
Since 2010 we have worked with over 170 businesses and provided our services to more than 5,000 employees and we continue to do so because....
We are passionate about Frontline employees knowing their value in business
We believe that employees at every level, in every business, benefit from soft skill development
We know that soft skill development increases job and personal satisfaction and decreases stress
We know that a team of Customer Service Professionals are a force for great - great team work, great service and great business results.
Founders Steve and Cate Schreck combined their expertise, skills and knowledge to build LTS to what is now a team of highly experienced and passionate workplace trainers and facilitators who love what they do and they do it so well, that LTS are considered the best.
Our Vision
Our vision is for workplaces to become environments where employees can expect to not only earn, but to also learn.
To learn the skills to work together in harmony and provide consistently excellent customer service.
To learn the skills to interact with people from all walks of life, with confidence and respect.
To learn the value of diversity at work
Our Mission
Our mission is to help businesses...
Grow through developing a culture and reputation of customer service excellence
Recruit and retain staff with high level customer service skills
Inspire customers to come back and bring their friends and family with them
Save time and make money by creating a team of Customer Service Professionals