Q. What does LTS do?
A. Using our 6 Step ACTION method, we give you the insights, the training and the tools to develop your own team of educated and motivated customer service staff. Customer service skills are required at every level and in every position in the business – not just the front-line. The first step of the ACTION Method is the FREE Customer Service Analysis Meeting. This can be conducted over the phone and will give you an insight into what support is available and what LTS can provide. We will also share with you the 3 R’s that business must address to achieve a culture of customer service excellence.
Q. What industries do you work with?
A. We work across all industries that have people. Yes, that’s everyone. We have access to a range of highly experienced trainers with various workplace experiences. Our clients include schools, real estate agents, accountants, retailers, hospitality, automotive, property developers, financial services, manufactures, various franchises, allied health providers, government departments and many more.
Q. Who should attend customer service or soft skills training?
A. Anyone in your business who interacts with your customers will benefit from refreshing their customer service skills. To achieve a culture of service excellence, it has to start at the top. Your staff gauge how to behave by the example that your leaders are providing and business leaders with poor soft skills (people skills) will benefit greatly from our help.
Q. Are the programs all the same?
A. Although the topics we cover are suited to all levels of staff, we adjust the delivery and the content to suit the attendees roles and requirements ie: Executives, Administrators, Supervisors, Sales, Maintenance, Production – all levels and all roles.
We include case studies that are suited to the attendees and customise the content to include your relevant policies and producers .
Here are just a few examples of the topics we cover:
- Assertiveness and Self Confidence
- Business Etiquette
- Customer Service Excellence
- The Workplace and Generation Gap
- Hiring Strategies
- Time Management
- Public Speaking
- Stress Management
- Work-Life Balance
Q. What locations or areas do you service?
A. Our primary service areas are Geelong, Ballarat & Melbourne, however we offer our programs throughout regional Victoria, including Bendigo, Ballarat, Shepparton and Warrnambool. We will certainly consider travelling interstate as well. If you would like to find out how we can help you where you are, please do not hesitate to contact us.
Q. What sets you apart from other training organisations?
A. We specialise in customer service excellence. Our 6 Step ACTION method gives our customers the insights, the training and the tools they need to have their customers raving about them.
- We pride ourselves on remaining a specialist customer service skills training provider
- We provide our customers with access to our Customer Data Partners – the specialists in surveying, collating and reporting on what your customers really think and want.
- We value the knowledge of your staff. We educate and motivate by drawing on and valuing the existing knowledge and experience of the attendees in a supportive learning environment
- We customise our programs to suit every single client – no ‘one-size-fits-all’ approach
- Flexible delivery options to suit your business – i.e. 24 hours a day, seven days a week
- We have a wealth of knowledge to share and do so in a relaxed learning environment so attendees feel confident to contribute and share
- We love what we do…we know that excellent service = sales and happy staff = delighted customers
Our Team, has over 100 years of experience and is committed to sharing valuable skills and knowledge with all clients. We pride ourselves on workplace training that is fun, friendly, open and engaging – see what some of our attendees and managers have to say in our testimonials.
Q. What are the benefits of workplace training?
A. Depending on who you are and what you do, workplace training can benefit you in many different ways i.e boost your confidence, help you manage stress or anger, improve your career options, successfully manage your work-life balance and teach a whole host of other personal skills to deal with life in and outside of work.
Q. What are soft skills and how can soft skills training benefit our business?
A. Soft skills are basically people skills – how well do your staff interact with each other? Do your staff need help managing their work-life balance, stress or anger? All of these things affect how happy your staff are at work and how they get along with other and your customers.
This in turn affects productivity and how your customers perceive your business. Our soft skills training courses educates individuals how to better manage stress, anger, balancing work with home life and how to create and sustain positive relationships with colleagues and customers.
Happy people perform better at work and are more likely to achieve outcomes by managing their own time better and working effectively with others.
Workplace training boosts individual and team productivity contributing to the overall success of your business or organisation. Learn more About Us and keep up with the latest information via our blogs.