Free Resources — Lightbulb Training Solutions

Free Resources

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The 7 Mistakes you must not make

DISC tips brochure

WIN Activity

Service Excellence Conversations

PODCASTS

Cate Schreck Interview – Reap the Rewards of Service Excellence in Your Allied Health Business Today

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3 reasons why you need a customer service specialist to train your customer service team.

Customer Service Skills - more than common sense

Customer service over the phone - it's all about tone.

How to identify and recruit Customer Service Professionals

The question you must ask potential customer service staff

Solving a Customer Service attitude problem

Customer service expectations increase when you wear a suit

Calculating the return on your investment in customer service training

Answering the Phone like a Customer Service Professional

6 Steps to improved service and increased sales.

Soft Skills and Hard Skills. What's the difference and which one = sales?

Customer Service Communication Skills

Who are your customers?

Latest Blog Posts

Featured

Zen and the Art of Customer Service Survival

Zen and the Art of Customer Service Survival

Why Soft Skills Will Always Be in Style

Why Soft Skills Will Always Be in Style

The X-Factor: What Makes You a Standout in Customer Service?

The X-Factor: What Makes You a Standout in Customer Service?

Worst-Case Scenarios at Work: When Things Go From "Uh-Oh" to "Oh No"

Worst-Case Scenarios at Work: When Things Go From "Uh-Oh" to "Oh No"

The Art of Venting (Without Blowing a Gasket at Work)

The Art of Venting (Without Blowing a Gasket at Work)

Understanding Employer Expectations: What They Really Want (And Why It Matters)

Understanding Employer Expectations: What They Really Want (And Why It Matters)

Teamwork: When Dream Work Feels Like Hard Work

Teamwork: When Dream Work Feels Like Hard Work

We're All in Sales (Even if You Don't Think So)

We're All in Sales (Even if You Don't Think So)

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