Free first chapter of "the a-z of service excellence"
Free First Chapter - "The A-Z of Service Excellence"
3 reasons why you need a customer service specialist to train your customer service team.
Customer Service Skills - more than common sense
Customer service over the phone - it's all about tone.
How to identify and recruit Customer Service Professionals
The question you must ask potential customer service staff
Solving a Customer Service attitude problem
Customer service expectations increase when you wear a suit
Calculating the return on your investment in customer service training
Answering the Phone like a Customer Service Professional
6 Steps to improved service and increased sales.
Soft Skills and Hard Skills. What's the difference and which one = sales?
Customer Service Communication Skills
Who are your customers?