It’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.

When you least expect it the SOFA can happen. Read on to find out how to stop them before co-workers and customers feel the impact.

If you are a workplace leader and you are short on time and wish you could hang this sign, read this first.

Face to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.

The customers are raging, the photcopier doesn’t work, the phones are ringing off the hook…..and there’s no milk in the staff fridge. It’s the type of day that can make some customer service staff lose their smiles. But, there are customer service staff who remain unaffected by these challenges. What do they have that makes them smile when everyone and everything around them is giving them grief? Read on to find out…

It’s a simple thing that doesn’t take much time but it is often forgotten when so much else is going on. Don’t forget, do it now .

2 of the 3 P’s are uncontrollable and they can lead to customer complaints. Read this to now find out what the 3rd P is and how it can reduce complaints and increase compliments.

It’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.

Give this to your team so you can relax and smile….so can they.

Customers are going to need your team to be excellent at this one thing - especially during COVID-19.

Whilst we can wash our hands, cover our mouths and hope for the best, we need to give our frontline staff more during this time of uncertainty. Read on to find out how you can lead your team to calm.

We all tell someone when we don’t get great service, because venting makes us (the customer) feel better. Did you know that grumpy customers are great for business? Read on to find out why.

The touch free way to alleviate pain your frontline team feel - and it’s good for you too.

You still have time, but the clock is ticking. Read on for the 2 questions that will leave you and your team feeling great!

It’s not what you think - it’s better. Read on to get your team playing to win.

What is an introvert? What is an extrovert? Which one is a better fit for all day customer service? Read on to find out - you might be surprised.

I see it often; customer service staff who are ready to stop. The signs are there if you know what to look for. Read on so you can find the stop signs.

It’s time all customer service staff had their own magnifying glass. Why? Read on to find out how this one tool is the key to motivating staff to delight every customer.

Even customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!

When it comes to delighting customers, you have no time to waste. Take 3 minutes to read this and save hours.

Delivering bad news to a customer is rarely fun. Read on to find out how to do it professionally and how to turn an upset customer into a customer for life.