Customer Service Training Specialists

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Who are Lightbulb Training Solutions?

Since 2010, Lightbulb Training Solutions have been solving the problems businesses in Geelong, Ballarat, Melbourne and beyond face when aiming to create a culture of frontline service excellence.

We do this by designing and delivering a range of face to face and on-line training programs that educate and motivate staff to work together in harmony and provide consistently excellent service. (For more information select OUR SERVICES in the menu).

Lightbulb Training Solutions save businesses time, money and frustration by taking the the guess work and the hope out of creating and maintaining a team of customer service focused and skilled frontline staff.

We call these high performers - Customer Service Professionals.

Who is Cate Schreck?

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Cate Schreck is the Co-Founder and Managing Director of Lightbulb Training Solutions and has over 30 years of experience working on the frontline, managing the frontline and training the frontline in businesses across Australia and New Zealand. 

Cate is an influential, inspirational and most importantly a practical workplace trainer, mentor and coach who has the rare ability of giving customer service providers a true sense of value in the workplace.

Cate knows what it takes to turn on the service excellence lights of a frontline team and she shares it all in her 5 star Amazon book;

'The A - Z of Service Excellence  - The Essential Guide to becoming a Customer Service Professional'

Click below to download the First Chapter for FREE.

Why choose us?

We use a 6 Step ACTION process that shows not only what we do, but why and how we do it and the first step is FREE.

Play the video below to learn more.

 
 

We have the solutions

 
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Did you know?

There are 7 common mistakes businesses make that stop them creating a culture of service excellence. Click below to make sure you aren't making any of the 7 mistakes and to find out what you can do now to make sure they never happen...and yes, it's FREE!

Take the First Step

  • Wondering how much time, money and effort is required to create and maintain a culture of service excellence?
  • Had a bad experience with an external training provider in the past?
  • Unsure if we are the right fit for your business and your team?
  • Have an idea what training is needed but unsure if it will reach your desired outcome?

All valid questions and concerns and we cover them all in our FREE Customer Service Analysis (CSA). 

Click here to learn more about the CSA process - we promise it won't hurt a bit and yes, it's FREE.