Workplace Training

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Who are Lightbulb Training Solutions?

Lightbulb Training Solutions specialise in customer service and teamwork professional and personal development programs.

We believe and our customers agree; nothing beats a business staffed with people who have excellent communication skills, a geniune desire to learn and a healthy obsession for providing consistently excellent service to each other and their customers.

Since 2010, Lightbulb Training Solutions have been helping businesses across Geelong, Ballarat, Melbourne and beyond to create remarkable reputations.

We design and deliver on-site training and provide an on-line resource centre.

Lightbulb Training Solutions help businesses achieve remarkable reputations by creating teams of customer service high performers; we call these employees Customer Service Professionals.

Why choose us?

We use a 6 Step ACTION process that shows not only what we do, but why and how we do it and the first step is FREE.

Play the video below to learn more.


 We have the experience

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Who is Cate Schreck?

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Cate Schreck is the Co-Founder and Managing Director of Lightbulb Training Solutions and has over 30 years of experience working on the frontline, managing the frontline and training the frontline in businesses across Australia and New Zealand. 

Cate is an influential, inspirational and most importantly a practical workplace trainer, mentor and coach who has the rare ability of giving customer service providers a true sense of value in the workplace.

Cate knows what it takes to turn on the service excellence lights of a frontline team and she shares it all in her 5 star Amazon book;

'The A - Z of Service Excellence  - The Essential Guide to becoming a Customer Service Professional'

Click below to download the First Chapter for FREE.


We have the solutions


Did you know?

There are 7 common mistakes businesses make that stop them creating a culture of service excellence. Click below to find out what they are and what you can do now to make sure they never happen...and yes, it's FREE!

Take the First Step

  • Wondering how much time, money and effort is required to create and maintain a culture of service excellence?

  • Unsure if we are the right fit for your business and your team?

  • Have an idea what training is needed but unsure if it will reach your desired outcome?

All valid questions and concerns and we cover them all in our FREE Customer Service Analysis (CSA). 

Click here to learn more about the CSA process - we promise it won't hurt a bit and yes, it's FREE.

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