It's more than a customer service book - it's your standards

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So often I hear customers say they want "good old fashioned customer service".
So often I hear business owners/managers ask "How do I get my team to provide consistently excellent service?"

Having spent over 35 years working in, managing and training customer service in a range of industries across Australia/New Zealand, I know what "good old fashioned service" is and I know what a frontline team needs so they can make it happen every day.

My business Lightbulb Training Solutions, solves the 3 problems that are stopping businesses from creating a culture of service excellence:

➊ IDENTIFYING - Unable to confirm the customer service skills and attitudes of candidates
➋ INDUCTING - Lacking clear, motivational and practical customer service standards
➌ INSPIRING - Non existent or inconsistent service excellence support and recognition.

Since 2010, more than 250 businesses from Geelong, Ballarat, Melbourne and beyond have been using our 6 Step ACTION process to educate and motivate staff to provide a level of service that leaves them feeling as valued and respected as their customers.

I am so passionate about giving business owners/managers the confidence to step back and watch their frontline shine, that I wrote a book specifically for their teams.

"The A - Z of Service Excellence; The essential guide to becoming a Customer Service Professional."

  • Packed with stories and strategies, facts and fun.

  • Each Chapter contains Actions for implementation by the reader

  • The Actions turn readers into doers

  • The book provides an insight into what Customer Service Standards need to cover.

Download the first Chapter for FREE.

By Cate Schreck