It's more than a customer service book - it's your standards
So often I hear customers say they want "good old fashioned customer service".
So often I hear business owners/managers ask "How do I get my team to provide consistently excellent service?"
Having spent over 35 years working in, managing and training customer service in a range of industries across Australia/New Zealand, I know what "good old fashioned service" is and I know what a frontline team needs so they can make it happen every day.
My business Lightbulb Training Solutions, solves the 3 problems that are stopping businesses from creating a culture of service excellence:
➊ IDENTIFYING - Unable to confirm the customer service skills and attitudes of candidates
➋ INDUCTING - Lacking clear, motivational and practical customer service standards
➌ INSPIRING - Non existent or inconsistent service excellence support and recognition.
Since 2010, more than 250 businesses from Geelong, Ballarat, Melbourne and beyond have been using our 6 Step ACTION process to educate and motivate staff to provide a level of service that leaves them feeling as valued and respected as their customers.
I am so passionate about giving business owners/managers the confidence to step back and watch their frontline shine, that I wrote a book specifically for their teams.
"The A - Z of Service Excellence; The essential guide to becoming a Customer Service Professional."
Packed with stories and strategies, facts and fun.
Each Chapter contains Actions for implementation by the reader
The Actions turn readers into doers
The book provides an insight into what Customer Service Standards need to cover.
By Cate Schreck