You’re overdue if leading a customer service team feels like this.

If you/your team haven’t completed customer service specific refresher training in the past 12 months, you’re overdue.

If you/your team only discuss customer service when there is a customer complaint, then you’re overdue.

If anyone on your team finds dealing with difficult customers, difficult - then you’re overdue.

If you find motivating customer service staff to smile, be prompt, be polite, get along, be professional, then you’re overdue.

If you/your team don’t know the difference between hard and soft skills, then you’re overdue.

If you/your team haven’t had any formal communication training, then you’re overdue.

If you say, ‘I’m too busy to stop’, then you’re falling behind.

If you want to create a culture of team harmony and consistently excellent service, now is the time.

Stop reading, click here and start moving towards less stress and more time to celebrate your team.

Your first step forward is FREE.