SERVICE EXCELLENCE COACH
Cate is the Co-Founder and Director of Lightbulb Training Solutions (LTS) and Author of:
“The A-Z of Service Excellence”
The essential guide to becoming a Customer Service Professional
Cate is known for designing and delivering workplace training programs that both educate and motivate staff to work together in harmony and provide consistently excellent customer service.
Cate holds qualifications in Business (Frontline Management), Training and Assessment, V.E.T (Disability), Mental Health Social Solutions and Counselling and is a DISC ADVANCED® Accredited Assessor and Facilitator.
Cate regularly speaks at national and industry conferences regarding service excellence and workplace behaviours and is a founding contributor for www.smallville.com.au - created by Andrew Griffiths’ (Australia’s #1 Small Business and Entrepreneur Author).