Cate Schreck
SERVICE EXCELLENCE COACH
Cate is the Co-Founder and Director of Lightbulb Training Solutions (LTS) and Just For Schools (JFS) and is the Author of:
“The A-Z of Service Excellence”
The essential guide to becoming a Customer Service Professional
Cate also hosts On The Frontline a show dedicated to shining a light on what it’s like to work in a frontline customer service role and the support available so frontline staff not only survive, but thrive at work.
Cate is known for designing and delivering workplace training programs that both educate and motivate staff to work together in harmony and provide consistently excellent customer service.
Cate holds qualifications in Business (Frontline Management), Training and Assessment, V.E.T (Disability), Mental Health Social Solutions and Counselling, is a DISC ADVANCED® Accredited Assessor and Facilitator and is a member of The Association for Talent Development.
Cate regularly speaks at national and industry conferences regarding service excellence and workplace behaviours and is a founding contributor for www.smallville.com.au - created by Andrew Griffiths’ (Australia’s #1 Small Business and Entrepreneur Author).
“Cate ran a ‘first class customer service’ training session for our Vic/Tas franchisee’s which was really well received. Cate has a very engaging manner when she speaks and covered off all the key points we had talked about in our planning meeting. I would use Cate again and recommend her to others.”
“Cate has a great understanding of human behaviour and emotional intelligence which reflects in her interactive and adaptable training style. I regard her as one of the best in the industry.”
“During my Management career, I have utilised a large number of training providers and none have generated the level of interest, enthusiasm and positive feedback that Cate generates”
Find out more about Cate at LinkedIn. To speak with Cate please contact us, or follow Cate on Twitter.