Testimonials
Our clients are consistently impressed with our team of trainers and range of workplace training programs. We provide a fully customised service and all of our programs are designed to encourage learning in a fun and friendly atmosphere.
See what our clients say about our programs:
“We had the pleasure of welcoming Cate from Lightbulb Training Solutions into our practices across Australia. She provided fun and interactive workshops for both our administrative and clinical staff. Cate went to great lengths to understand our company and personalised the training material in a way that all staff could relate to. We will welcome Cate back to Back In Motion for future training.”
apd Australia
“Cate is a one of a kind customer service trainer. Her passion for giving individuals and teams the skills to provide consistently superior levels of customer service shows in both her preparation and delivery of service excellence training programs. If you want more customers, less customer complaints and happier staff then I highly recommend Cate.”
“Initially Cate delivered a 1 hour effective communication session. We were so impressed with her ability and natural style to train others that we invited Cate back to support us with ‘Bringing Out the Best in Your People’ training sessions. Cate is a pleasure to work with, she listens to the needs of the business and adapts her style to suit accordingly. What started out to be a session aimed specifically at our people managers has rolled out to nearly the entire company. Cate has helped shift the mindset of how we manage and work with others and her knowledge and use of practical tools such as the DISC Advanced, enabled individuals to gain greater levels of self-awareness and help them adapt their working and communication style to suit others. Thanks Cate for everything, you are a familiar face around here now!”
Education Design
“Cate is a forward thinking developer of skills and initiatives within the customer service arena and she imparts this knowledge with passionate enthusiasm. I have learnt much from Cate in relation to her determination to change the way we traditionally view the implementation of customer service skills and how she empowers employees to know their value in the workplace.”
“Cate from Lightbulb Training Solutions ran a ‘first class customer service’ training session with our Vic Tas franchisee’s which was really well received. Cate has a very engaging manner when she speaks and covered off all the key points we had talked about in our planning meeting. I would use Cate again and recommend her to others.”
Accounting Practice
“Cate designed and delivered a professional behaviours session for our team that was compelling, contemporary and highly relevant. Staff came to me with unsolicited positive feedback and I too was left feeling confident and motivated. Cate has a genuine passion for people working together in harmony in the workplace and her positive attitude is infectious. ”
Attendees
“It was great to get away from the desk and have fun whilst learning.”
“Interactive, informative and provided real examples and real solutions.”
“Excellent course delivered in a fantastic and easy to relate to manner.”
“I loved the real life examples from the trainer. This showed she knows what she is talking about!”
“Finally some training that isn’t boring and that I wanted to attend!”
Managers
“Staff were very positive about this training. They are talking about it and practising their new skills.”
“Great to be asked to have input into the sessions so they were customised for our workplace.”
“Staff have come to me and said how good this training is and not just the content, it was fun too!”
“I have noticed the difference in my team; they are putting the customer first and enjoying the interactions again.”
We have a full suite of customisable programs, please contact us for further information.