If you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.
Read More2 of the 3 P’s are uncontrollable and they can lead to customer complaints. Read this to now find out what the 3rd P is and how it can reduce complaints and increase compliments.
Read MoreEven customer service specialists, guru’s or whatever you want to call them ( me!), make customer service mistakes. You might feel like a donkey, but read on to find out how to recover like a boss!
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