Why excellent customer service teams need training.

Goulburn Valley Water

By Cate Schreck - Service Excellence Coach

Lightbulb Training Solutions (LTS) are a Customer Service Managers’ best friend. We specialise in creating customer service teams who work together in harmony, handle customer complaints with ease and are motivated to provide consistently superior service all day, every day. We know it's a tough job managing a customer service team so we don't only provide the training and support for the staff, we support the Customer Service Manager too. We have the experience, the resources, the coaches and the passion for providing everything you need to create a team of Customer Service Superstars. Watch our video about our work helping Goulburn Valley Water build a superior customer service team:

LTS has been providing the above services to Water Industry Organisations for over 5 years. We have worked with:

  • Barwon Water, Geelong
  • Grampians Wimmera Mallee Water Horsham,
  • Goulburn Murray Water, Tatura
  • Wannon Water, Warrnambool
  • Goulburn Valley Water (GVW), Shepparton.

LTS recently completed a comprehensive Service Excellence program for the GVW Administration Team, Shepparton. On average, they have 5,000 customer interactions per month. Having worked with GVW for more than 4 years, LTS understand their processes, their challenges and their customer expectations. After completing a FREE Customer Service Analysis, we customised a Service Excellence Program to address the needs of their team. The program consisted of 6 x 3 hour sessions with one session dedicated to polishing up their team work skills. View the video above to see some of the team in action.

Quite honestly, the GVW Admin Team were already providing consistently excellent service. So why would they need customer service training or support? Because just like any elite team, they know that to remain at the top of their game, they have to keep their skills sharp and they know the value of time out. Time out to share their concerns, de-brief the tough stuff and to engage with a customer service specialist who brings fresh perspective and new ideas to help keep them at the top of their game.

The first step in building your team of Customer Service Superstars is to contact LTS for your FREE Customer Service Analysis. With a 30 minute phone conversation, gain insight into the 3 key customer service areas  you can instantly address to save time and money.