In today's competitive business landscape, exceptional customer service is vital. This article explores the importance of creating a customer service culture, from defining your values to empowering employees and embracing continuous improvement. Prioritise customer service, invest in your team, and reap the rewards of delighted customers and a remarkable reputation.
Read MoreDealing with Difficult Customers: Tips for Success is a comprehensive guide for customer service professionals. Learn how to handle demanding, aggressive, indecisive, and know-it-all customers with effective strategies. Master communication, problem-solving, and emotional management for positive outcomes. Discover preventative measures to minimise challenges and prioritise a customer-focused culture. Elevate your customer service skills and ensure customer success.
Read MoreIf you’re spending too much time answering questions and being interrupted by your customer service or frontline team, then read on to find out the 2 things you can do that will ease your load and make your team feel valued.
Read MoreSometimes customer service staff sulk, huff, puff, moan and pout. It’s the adult version of a child wanting attention or feeling feelings that they don’t know how to communicate with words. We all feel like that some days but when it happens in the workplace, as a leader you need to address the problem fast or you risk damaging your reputation.
Read MoreWhat do frontline customer service staff need from their Manager so they are polite, positive and professional with every customer, everyday? Read on to find out but only if you are willing to do 1 thing…
Read MoreIt’s a new year but is anything different for our frontline customer service staff and what can you do to make 2022 better for you and your team? Read on for the 1 thing you can do that costs nothing and will help you sleep at night…or during the day, no judgement.
Read MoreFinding an external training provider is not always easy. Infact, it can be time wasting, budget draining and soul destroying! Read on to find out the 3 things you can do to make the search for an external training provider be time, budget and soul friendly.
Read MoreThe reasons are common and we agree with them all becuase there are times when customer service training is most certainly a waste of time and money. But when not done at all, your business is taking a risk …a big risk.
Read MoreYou’ve advertised, you’ve interviewed and you’ve set start dates, but 95% of our customers miss the next vital step and spend months trying to rectify this problem. Read on so you don’t make the same mistake.
Read MoreAs the old quote goes, we hire for skills and we fire for behaviours so if that is the case, wouldn’t it be more useful to know about the behaviours side of things before we hire? Read on to save time and money when seeking to hire frontline customer service staff.
Read MoreIf you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.
Read MoreEver thought this about customer service staff…“Why do I have to remind staff to arrive early enough to have a chat, grab a coffee and be ready to start on time and not rush in the door and still be fumbling around 15 mins into their shift?” OR ““My frontline team are split - some are great, some do only the bare minimum and some seem determined to undermine me at every step” Read on if this is you….
Read MoreI you’re having trouble identifying frontline customer service candidates who have excellent people skills, this blog is for you. Read on so you can save time by sorting out the good from the great and you can build a team of Customer Service Professionals - anything less means more work later.
Read MoreIt’s not the amount of difficult or demanding customers that make it hard to stay positive in a customer service role. It’s the lack of something, and you can give it to them now and you should get some for yourself too.
Read MoreWhen you least expect it the SOFA can happen. Read on to find out how to stop them before co-workers and customers feel the impact.
Read MoreFace to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.
Read MoreThe customers are raging, the photcopier doesn’t work, the phones are ringing off the hook…..and there’s no milk in the staff fridge. It’s the type of day that can make some customer service staff lose their smiles. But, there are customer service staff who remain unaffected by these challenges. What do they have that makes them smile when everyone and everything around them is giving them grief? Read on to find out…
Read MoreIt’s a simple thing that doesn’t take much time but it is often forgotten when so much else is going on. Don’t forget, do it now .
Read More2 of the 3 P’s are uncontrollable and they can lead to customer complaints. Read this to now find out what the 3rd P is and how it can reduce complaints and increase compliments.
Read MoreIt’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.
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