Do you think your team and business could do with an assessment and possibly a shake up? Are you wondering if mystery shopping programs are the way to go? Have a quick read to help you decide.
Read More
The water was rising around me and I had no clue it was happening. I made Mistake #4 over and over again, until I nearly drowned. Take 3 minutes to read this and learn from me.
Read More
The good old email survey - some customers love them.....or do they? Get it wrong and you can create more problems than you are aiming to fix.
Read More