Do you think your team and business could do with an assessment and possibly a shake up? Are you wondering if mystery shopping programs are the way to go? Have a quick read to help you decide.Read More
It's a very human response to do this when a customer has been difficult to deal with. But doing it can make the situation worse, so much worse.Read More
Come on....how hard can it really be for frontline employees to provide consistently excellent customer service? Just smile, listen and be polite - right? Wrong.Read More
You've probably had to deal with this customer more times than you would like to admit. They are very dangerous and before you know it, they can do more harm to your business than any other customer.Read More
Is your business located in the City or the Country? Read on to find out why country based businesses provide a better level of customer service than city based businesses.Read More
Did you know there are 7 Mistakes that businesses make that stop them creating a culture of service excellence? Read on to check if you make any or all of them and what you can do to never make them again.Read More
Relax. Here are 17 things you can do to kick off 2017 the right way. No thinking required - just do.Read More
Chocolate Sauce Appreciation? Cat Stylist Apprenticeship? Crocodile Snap Assessment?
What is a CSA?
Customer Service Analysis. A way for you to confirm that your business has the 3 key areas covered that educate and motivate your team to provide consistently excellent customer service. The CSA will help you to create a team of Customer Service Professionals.Read More
At Lightbulb Training Solutions we know and our customers agree, that for staff to provide consistently excellent customer service to their customers and each other, no amount of policies and procedures will make it happen and one training session is not enough. To create a culture of service excellence, every employee at every level requires access to a comprehensive and customised service excellence program.
With this in mind, we created a 6 step ACTION process that provides businesses with a range of training options that both educate and motivate staff at all levels, to work together in harmony (yes it's possible) and provide consistently excellent customer service.Read More