"I was so pleased that customer was rude and yelled and me" Said no customer service provider ever. So how do you help your team handle those customers? Read on to stop a bad situation from going viral.
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Frontline employees need to be prepared for worst case scenarios. They can and do happen and they can leave staff feeling upset, anxious and wanting to quit.
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When was the last time you checked the batteries on your customer service lights? They don't keep full power for ever - but you can fix that.
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