Customer service professionals are really just kids in adult bodies and like kids, adults also like to hear when they do good work. BUT, not every adult likes a big song and dance about their success.
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It’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.
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Providing excellent face to face service all day, every day with every customer is not always possible by all staff BUT with these 5 steps it makes fake seem real.
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Imagine what it would be like to struggle with what is universally considered as a vital part of being a customer service provider. Read on to make sure you know how to indentify and help any of your frontline team who may be in need.
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Seeking new staff to join your front line team? Make sure you ask this 1 question in the interview so you can gauge their ability to handle the tough times.
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How many time have you used your Superpower today? Read on to find out what it is and see why kids do it better than adults.
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Sometimes customer service staff can over sell their service and this can be just as big a problem as not providing service at all. Read on to find out how to remove over selling from your team.
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When was the last time you checked the batteries on your customer service lights? They don't keep full power for ever - but you can fix that.
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