Training Topics

Below is an A - Z list of the topics we specialise in and can include in your Service Excellence Package or deliver as a one off session. If there is something you need that isn’t listed below, let us know and if we can’t do it – we will do our best to find you someone who can.

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Training topics include:

ADMINISTRATION BASICS
ANGER MANAGEMENT SKILLS
ASSERTIVENESS & SELF CONFIDENCE
ATTENTION MANAGEMENT SKILLS
BEHAVIOURAL PROFILING – DISC
BODY LANGUAGE BASICS
BUSINESS ETHICS & ETIQUETTE
BUSINESS WRITING
CALL CENTRE SKILLS
CHANGE MANAGEMENT
CIVILITY IN THE WORKPLACE
COACHING AND MENTORING
COMMUNICATION STRATEGIES
CONFLICT RESOLUTION
CREATIVE PROBLEM SOLVING
CRITICAL THINKING SKILLS
DELIVERING CONSTRUCTIVE CRITICISM
EFFECTIVE MEETINGS
EMERGING AND NEW MANAGERS
EMOTIONAL INTELLIGENCE
EMPLOYEE MOTIVATION
EMPLOYEE ONBOARDING
EMPLOYEE RECRUITMENT
EXECUTIVE AND PERSONAL ASSISTANTS FRONT-LINE SERVICE EXCELLENCE FACILITATION SKILLS

GENERATION GAPS
GOAL SETTING AND GETTING THINGS DONE
HANDLING COMPLAINTS
HIRING STRATEGIES
INTERPERSONAL SKILLS
LEADERSHIP & INFLUENCE
MANAGING WORKPLACE ANXIETY
NEGOTIATION SKILLS
OFFICE POLITICS FOR MANAGERS
ORGANISATIONAL SKILLS
OVERCOMING SALES OBJECTIONS
PERFORMANCE MANAGEMENT
PERSONAL PRODUCTIVITY
PRESENTATION SKILLS
PUBLIC SPEAKING
SOCIAL INTELLIGENCE
STRESS MANAGEMENT
TELEPHONE EXCELLENCE
TEAMWORK & TEAM BUILDING                                              TIME MANAGEMENT                                                                    WORK-LIFE BALANCE
WORKPLACE BULLYING AND HARASSMENT
WORKPLACE TRAINER SKILLS
WORKPLACE DIVERSITY

Want to mix and match the topics? Not sure if the topic will achieve your desired outcome? Want to create a full program of training? We can help you choose the right topics and the most effective delivery method and time frames. To do this, we recommend completing our FREE Customer Service Analysis (CSA).

The CSA will leave you feeling confident about what, when and how to provide professional development that will not only educate but motivate attendees to become Customer Service Professionals.