The 7 mistakes you must not make
Welcome to 2017 - are you tired yet? No, of course not. You are fresh from a break, fired up for success and excited about what the year will bring. You are also hoping that your staff have also returned feeling refreshed and ready to take on the New Year. In fact - you want them to keep that feeling all year, but is that really possible? YES.
If you have been following my blogs, watched my videos , read My Book or completed your Customer Service Analysis, then you know the secrets and the huge benefits of building a team of Customer Service Professionals. You also know the 6 Step ACTION process we use that will educate and motivate your team to work together in harmony and provide consistently excellent customer service.
If you're ready to create a culture of service excellence in 2017, you need to read "7 Mistakes businesses make when aiming to creating a culture of service excellence." Think of it like a Risk Assessment. It will show you what not to do and what to do, that will save you both time and money...and frustration and complaints and sleepless nights. Yes, it's that valuable.
If reading is not your thing, than have a listen to the below podcast. Although it is a Podcast for Franchise Owners, the content is relevant to any business owner or manager and covers all of the 7 Mistakes.
One of my favourite sayings about mistakes is attributed to Eleanor Roosevelt; "Learn from the mistakes of others. You can't live long enough to make them all yourself". The 7 Mistakes are there to help you learn from others .
Enjoy the first months of a new year - it will be gone before you know it but imagine how great it will feel when you know you are on the right track to creating your own team of Customer Service Professionals.