Feeling overwhelmed by demanding customers? Does their frustration trigger your own? Customer service requires emotional intelligence (EQ) as much as technical knowledge. This blog explores the science behind emotions and how EQ can help you.
Read MoreWhat do frontline customer service staff need from their Manager so they are polite, positive and professional with every customer, everyday? Read on to find out but only if you are willing to do 1 thing…
Read MoreIt’s a new year but is anything different for our frontline customer service staff and what can you do to make 2022 better for you and your team? Read on for the 1 thing you can do that costs nothing and will help you sleep at night…or during the day, no judgement.
Read MoreFinding an external training provider is not always easy. Infact, it can be time wasting, budget draining and soul destroying! Read on to find out the 3 things you can do to make the search for an external training provider be time, budget and soul friendly.
Read MoreIf you identify with the heading of this blog, then read on. If you want to do something to support and to thank frontline customer service staff then this is for you too.
Read MoreFace to face interactions with customers during COVID19 is causing both staff and customers high levels of anxiety. The good news is that although we are having to wait for a vaccine for COVID19, there is a vaccine that has positive impact on staff and customers.
Read MoreWe all tell someone when we don’t get great service, because venting makes us (the customer) feel better. Did you know that grumpy customers are great for business? Read on to find out why.
Read MoreGet it right and you will be considered a superstar, get it wrong and well….it’s not pretty. Read on to find out how to identify a frontline superstar.
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