Induction for front-line customer service employees is when they work out if they can do it their way, your way or both ways.
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Is your business located in the City or the Country? Read on to find out why country based businesses provide a better level of customer service than city based businesses.
Read MoreRelax. Here are 17 things you can do to kick off 2017 the right way. No thinking required - just do.
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