Complacency in frontline customer service staff is a BIG problem. If you ignore it, it will spread across the team so read on to find out if complacency is in your team and how to remove it now.
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It’s a simple thing that doesn’t take much time but it is often forgotten when so much else is going on. Don’t forget, do it now .
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It’s quick, it’s easy and it’s the actions that will delight your team and your cusotmers.
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Customers are going to need your team to be excellent at this one thing - especially during COVID-19.
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Get your hands ready…..it’s time to give your team a massage! But, before you panic, you only use your hands to hold a pen and maybe a coffee/tea cup as this massage involves no touching. Read on to find out how to massage your frontline customer service team, the right way.
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