Complacency in frontline customer service staff is a BIG problem. If you ignore it, it will spread across the team so read on to find out if complacency is in your team and how to remove it now.
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If you are a workplace leader and you are short on time and wish you could hang this sign, read this first.
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If some of your team are playing the “older and/or wiser” card and making it hard for you to motivate them to greatness, I feel your pain. Read on to see what I did to get my owls flying higher.
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