Delivering bad news to a customer is rarely fun. Read on to find out how to do it professionally and how to turn an upset customer into a customer for life.
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Any time an opportunity presents to solve a customer problem, take it or your competitor will. Read on to find out how bad weather is an event you should be preparing for NOW.
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How do you decide the who, what, when, where, why and how of staff training? It’s not that complicated when you have the steps. Get the first step here.
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